HackerOne

1 month ago

Customer Success Manager, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Manage a portfolio of customer accounts across the MEA region, delivering onboarding, adoption, renewal, and expansion while collaborating with Sales, Product, Engineering, Marketing, and Support to ensure security outcomes. Drive data-driven insights, advocate for customers, and help refine HackerOne's customer success practices in a remote-first environment near London.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a portfolio of customer accounts throughout the customer lifecycle, including onboarding, adoption, renewal, and program expansion.
•Serve as the primary liaison between customers and internal teams including Sales, Product, Engineering, Marketing, and Support to ensure customer requirements and milestones are successfully achieved.
•Support customer escalations and facilitate resolution of issues, including hacker-customer mediations when necessary, while maintaining clear communication and customer trust.
•Deliver executive business reviews, strategic presentations, and customer training sessions that demonstrate the value of HackerOne services and progress toward customer security objectives.
•Advocate for customers by gathering feedback, identifying opportunities for product improvement, and contributing to enhancements in the customer experience.

Travel: Low travel

Pay and Benefits

Salary: GBP 57,000 - 64,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityRetirementPaid LeaveParential Leave

Key Requirements

•5+ years of experience in Customer Success, Technical Account Management, Professional Services, Security Services, or a related customer-facing role.
•Experience managing customer relationships and driving successful outcomes across multiple accounts simultaneously.
•Working knowledge of cybersecurity fundamentals, including vulnerability management, security operations, cloud technologies, and security program management.
•Strong project management, communication, presentation, and stakeholder management skills with the ability to communicate technical concepts to both technical and non-technical audiences.
•Ability to travel to customers and events on a quarterly basis.

Experience:5+ yearsCybersecurityEnterprise softwareSaaS

Skills:CommunicationPresentationStakeholder managementProblem-solvingTeamwork

Tech Stack:CybersecurityCloudSecurity operationsVulnerability management

Company Brief

HackerOne

Provides a platform for coordinated vulnerability disclosure, bug bounty programs, and continuous threat exposure management by connecting organizations with a global community of security researchers to find and remediate software, cloud, and AI vulnerabilities.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor

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HackerOne

1 month ago

Customer Success Manager, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a portfolio of customer accounts throughout the customer lifecycle, including onboarding, adoption, renewal, and program expansion.
•Serve as the primary liaison between customers and internal teams including Sales, Product, Engineering, Marketing, and Support to ensure customer requirements and milestones are successfully achieved.
•Support customer escalations and facilitate resolution of issues, including hacker-customer mediations when necessary, while maintaining clear communication and customer trust.
•Deliver executive business reviews, strategic presentations, and customer training sessions that demonstrate the value of HackerOne services and progress toward customer security objectives.
•Advocate for customers by gathering feedback, identifying opportunities for product improvement, and contributing to enhancements in the customer experience.

Travel: Low travel

Pay and Benefits

Salary: GBP 57,000 - 64,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityRetirementPaid LeaveParential Leave

Key Requirements

•5+ years of experience in Customer Success, Technical Account Management, Professional Services, Security Services, or a related customer-facing role.
•Experience managing customer relationships and driving successful outcomes across multiple accounts simultaneously.
•Working knowledge of cybersecurity fundamentals, including vulnerability management, security operations, cloud technologies, and security program management.
•Strong project management, communication, presentation, and stakeholder management skills with the ability to communicate technical concepts to both technical and non-technical audiences.
•Ability to travel to customers and events on a quarterly basis.

Experience:5+ yearsCybersecurityEnterprise softwareSaaS

Skills:CommunicationPresentationStakeholder managementProblem-solvingTeamwork

Tech Stack:CybersecurityCloudSecurity operationsVulnerability management

Company Brief

HackerOne

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor