S&O Manager - Rider Fraud

Deliveroo
London
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceExperience: 6+ yearsSkills: ["Problem-solving","Analytical thinking","Communication","Stakeholder management","Project management"]

Lead Deliveroo’s approach to identifying and reducing courier/rider fraud and abuse, using data-led investigation combined with operational judgment. Turn insights into practical, proportionate policies and operational responses, including risk and impact assessments and ongoing monitoring of residual risk. Partner closely with Legal, Public Policy, Product, Data Science, and Operations to navigate legal/regulatory considerations and deliver cross-functional fraud risk program execution across Wolt and Deliveroo.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Deliveroo
Deliveroo
2 days ago

S&O Manager - Rider Fraud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead Deliveroo’s approach to identifying and reducing courier/rider fraud and abuse, using data-led investigation combined with operational judgment. Turn insights into practical, proportionate policies and operational responses, including risk and impact assessments and ongoing monitoring of residual risk. Partner closely with Legal, Public Policy, Product, Data Science, and Operations to navigate legal/regulatory considerations and deliver cross-functional fraud risk program execution across Wolt and Deliveroo.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Lead a program to identify, assess, and prioritize courier/rider fraud and abuse risks across Wolt and Deliveroo.
  • •Translate risks into proportionate policy, process, and operational responses balancing risk reduction with customer outcomes and operational practicality.
  • •Lead implementation, monitoring, and refinement of fraud and abuse policies with measures of effectiveness and residual risk.
  • •Ensure policy approaches account for legal, regulatory, compliance, and reputational implications.
  • •Drive cross-functional delivery from problem identification through implementation, reporting, and post-launch monitoring as new evidence emerges.

Pay and Benefits

Perks:Health InsuranceParental LeavePensionsPaid Leave

Key Requirements

  • •6+ years’ experience in fraud, risk, compliance, policy, operations, consulting, or a related field.
  • •Strong analytical and problem-solving skills to combine data, operational context, and judgment to identify root causes and prioritize action.
  • •Experience translating complex or ambiguous risk issues into practical policies, recommendations, and implementation plans.
  • •Experience navigating legal and regulatory landscapes and working with Legal and Public Policy stakeholders.
  • •Excellent communication and stakeholder-management skills, influencing senior and cross-functional stakeholders and challenging constructively when needed.
Experience:6+ yearsFraudRiskCompliancePolicyOperationsConsulting
Skills:Problem-solvingAnalytical thinkingCommunicationStakeholder managementProject management
Tech Stack:AI-enabled tools

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor