Coinflow

4 months ago

Operations Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

The Operations Support Analyst role sits at the intersection of execution and optimization to streamline merchant onboarding workflows for a leading cross-border payments company. You will manage pre-review file prep, configure merchant accounts with bank partners, write and maintain SOPs, ensure CRM data integrity, and support periodic reviews—driving automation and a trusted source of truth across multiple teams.

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Own the Pre-review workflow, including file preparation, and analyze trends to maximize In Good Order rates while reducing manual touchpoints.
•Serve as the primary contact for configuring customer accounts with bank partners, ensuring standardized, organized, and repeatable configurations.
•Assist in writing, updating, and tracking SOPs to reflect current workflows and identify opportunities for automation or tooling improvements.
•Maintain CRM data integrity by ensuring customer account fields are configured correctly and audit-ready; propose new data points and data quality improvements.
•Manage the queuing and assignment of periodic reviews, including outreach for updated merchant documentation and driving automation to keep communications within SLA.

Key Requirements

•1–3 years of experience in FinTech, Operations or a start-up environment.
•Exceptional organizational skills with a process-first mindset.
•Strong communication skills for managing bank-partner relationships and escalations.
•Ability to operate in the gray area and help define new processes.
•Systems-level thinker who can work independently, ship technical solutions quickly, and iterate from feedback.

Experience:1-3 yearsFintechPaymentsStartup

Skills:CommunicationProblem-solvingOrganizationProcess managementCross-functional collaboration

Languages:English

Tech Stack:Google Apps ScriptMakeZapierSalesforceAttioExcel

Company Brief

Coinflow

Provides stablecoin-powered pay-in and payout infrastructure enabling instant settlement, AI-driven fraud prevention, chargeback protection and unified global rails for merchants and marketplaces.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Chicago, United States

Founded: 2023

Website LinkedIn

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Coinflow

4 months ago

Operations Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Own the Pre-review workflow, including file preparation, and analyze trends to maximize In Good Order rates while reducing manual touchpoints.
•Serve as the primary contact for configuring customer accounts with bank partners, ensuring standardized, organized, and repeatable configurations.
•Assist in writing, updating, and tracking SOPs to reflect current workflows and identify opportunities for automation or tooling improvements.
•Maintain CRM data integrity by ensuring customer account fields are configured correctly and audit-ready; propose new data points and data quality improvements.
•Manage the queuing and assignment of periodic reviews, including outreach for updated merchant documentation and driving automation to keep communications within SLA.

Key Requirements

•1–3 years of experience in FinTech, Operations or a start-up environment.
•Exceptional organizational skills with a process-first mindset.
•Strong communication skills for managing bank-partner relationships and escalations.
•Ability to operate in the gray area and help define new processes.
•Systems-level thinker who can work independently, ship technical solutions quickly, and iterate from feedback.

Experience:1-3 yearsFintechPaymentsStartup

Skills:CommunicationProblem-solvingOrganizationProcess managementCross-functional collaboration

Languages:English

Tech Stack:Google Apps ScriptMakeZapierSalesforceAttioExcel

Company Brief

Coinflow

Provides stablecoin-powered pay-in and payout infrastructure enabling instant settlement, AI-driven fraud prevention, chargeback protection and unified global rails for merchants and marketplaces.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Chicago, United States

Founded: 2023

Website LinkedIn