Sales Operations Senior Analyst - Central Ticket Management + Low Touch Support

Atlassian
Manila
Workplace: HybridFull timeFunction: Revenue Operations (RevOps)Experience: 1-2 yearsSkills: ["Owner mentality","Communication","Cross-functional partnering","Process improvement","Data analysis"]

Own centralized ticket management and help drive streamlined, SLA-compliant customer support for sales operations, combining first-response execution with analytical reporting. Proactively identify operational bottlenecks, automate recurring workflows, and translate ticket and SLA data into actionable insights for Sales Ops leadership. Partner across Sales Ops teams and the Low Touch function to optimize field productivity, data integrity, and process health in a fast-paced SaaS environment.

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FursaFursa
Atlassian
Atlassian
15 hours ago

Sales Operations Senior Analyst - Central Ticket Management + Low Touch Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own centralized ticket management and help drive streamlined, SLA-compliant customer support for sales operations, combining first-response execution with analytical reporting. Proactively identify operational bottlenecks, automate recurring workflows, and translate ticket and SLA data into actionable insights for Sales Ops leadership. Partner across Sales Ops teams and the Low Touch function to optimize field productivity, data integrity, and process health in a fast-paced SaaS environment.
Location: Manila
Workplace: Hybrid
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first responder for centralized tickets, resolving independently and within SLAs while identifying opportunities to streamline, automate, or reduce ticket volume.
  • •Proactively identify operational bottlenecks and architect scalable solutions and automations to improve productivity across supporting groups (e.g., Low Touch, SDR, SE, SSE, AM).
  • •Deliver operational analytics and reporting to monitor SLA compliance, ticket volume trends, and process health.
  • •Translate data trends into actionable insights to drive continuous operational improvements and optimize team alignment.
  • •Support shared services and cross-functional GTM initiatives, including account ticket management, business analytics, and new process implementations.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •1-2 years in Sales Operations, Strategy, BizOps, or Analytics in a B2B (ideally SaaS) company or strategy consulting environment.
  • •Strong desire to execute with urgency and drive impact across projects of varying size.
  • •Ability to analyze data to ask the right questions, determine what it says, and recommend actions based on results.
  • •Experience leveraging success plans to align goals to business strategy and success metrics.
  • •Deep knowledge of the sales operating model and customer lifecycle from pre- to post-sales.
Experience:1-2 yearsB2BSaaSStrategy consulting
Skills:Owner mentalityCommunicationCross-functional partneringProcess improvementData analysis
Tech Stack:JiraConfluenceBitbucketHipchatTrello

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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