Technical Account Manager

Razorpay
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Multitasking","Project management","Organizational skills"]

Own technical and product post–Go-live engagements for Razorpay Super Enterprise Merchants, serving as their primary point of contact. Build strong relationships, troubleshoot issues, and drive timely resolution by escalating bugs and problems to Product/Engineering using tools like Jira. Align merchant transaction needs with Razorpay product capabilities, document technical insights and best practices, and collaborate daily with Sales, Product, and Engineering to improve outcomes.

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FursaFursa
Razorpay
Razorpay
15 hours ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own technical and product post–Go-live engagements for Razorpay Super Enterprise Merchants, serving as their primary point of contact. Build strong relationships, troubleshoot issues, and drive timely resolution by escalating bugs and problems to Product/Engineering using tools like Jira. Align merchant transaction needs with Razorpay product capabilities, document technical insights and best practices, and collaborate daily with Sales, Product, and Engineering to improve outcomes.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for technical and product-related activities post Go-live for Super Enterprise Merchants.
  • •Maintain customer relationships by understanding queries, performing hands-on troubleshooting, and resolving technical challenges in a timely manner.
  • •Escalate issues or bugs to Product/Software engineering teams and collaborate on swift resolutions using tools like Jira.
  • •Advocate and drive desired merchant behavior by mapping merchant transaction needs to Razorpay product capabilities; document technical information and best practices.
  • •Collaborate daily with Sales, Product, and Engineering teams to ensure seamless communication and alignment of goals.

Key Requirements

  • •2+ years of experience in technical product and SaaS disciplines in a customer-facing role.
  • •Previous experience in customer success and/or account management with a strong technical focus in a SaaS environment (fintech experience is a plus).
  • •Excellent written and verbal communication plus presentation skills for customer-facing technical discussions.
  • •Experience with Jira, Zendesk (or similar) and basic understanding of programming (a plus).
  • •B.Tech/M.Tech in Computer Science/Information Science (technical certifications are a plus).
Experience:2+ yearsSaaSFintech
Education:Bachelor's in Computer Science/Information Science
Skills:CommunicationPresentationMultitaskingProject managementOrganizational skills
Languages:English
Tech Stack:JiraZendesk

Company Brief

Razorpay
Provides payment processing, banking, lending, and financial infrastructure products for Indian businesses. Razorpay offers payment gateway services, payouts, banking-as-a-service, credit, and developer-focused APIs to help companies accept and manage online payments.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Bengaluru, India
Founded: 2014
WebsiteLinkedIn