Senior Account Manager (EX Top Tier - North America)

Freshworks
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4-8 yearsEducation: bachelorsSkills: ["Relationship building","Consultative selling","Presentation skills","Strategic account planning","Project management"]

Manage a portfolio of existing enterprise customers by becoming a resident expert on the Freshworks platform and expanding cloud-based usage. Drive upsell and cross-sell to meet or exceed revenue targets, professionally manage account relationships, and lead consultative value conversations with C-level stakeholders. Own account planning to maximize both revenue and customer satisfaction, ensuring successful adoption and deployment of Freshworks products through aligned internal teams.

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Freshworks
Freshworks
2 days ago

Senior Account Manager (EX Top Tier - North America)

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Last checked: 4 hours agoStatus: Live

Job Summary

Manage a portfolio of existing enterprise customers by becoming a resident expert on the Freshworks platform and expanding cloud-based usage. Drive upsell and cross-sell to meet or exceed revenue targets, professionally manage account relationships, and lead consultative value conversations with C-level stakeholders. Own account planning to maximize both revenue and customer satisfaction, ensuring successful adoption and deployment of Freshworks products through aligned internal teams.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Become the resident expert on the Freshworks platform and expand customer cloud software usage.
  • •Drive expansion through upsell and cross-sell to meet or exceed revenue targets.
  • •Professionally manage relationships for a portfolio of assigned accounts.
  • •Develop and execute customer success plans and strategies with key stakeholders, including C-level value conversations.
  • •Build revenue and customer satisfaction plans by understanding client needs and coordinating with internal teams to ensure adoption and deployment.

Key Requirements

  • •4-8 years of overall sales experience, including 2+ years of SaaS/solution-based selling.
  • •Experience selling into Mid Market and Enterprise companies, preferably with a US customer base.
  • •Track record of consistent account growth and quota achievement, including managing and closing complex sales cycles.
  • •Strong consultative sales skills to construct and articulate business cases and ROI, with strategic account planning and execution.
  • •Experience driving customer adoption and expanded usage in existing accounts, with a strong understanding of CRM/EX/CX technology.
Experience:4-8 yearsSaaSEnterprise softwareITSM
Education:Bachelor's
Skills:Relationship buildingConsultative sellingPresentation skillsStrategic account planningProject management
Languages:English (US)
Tech Stack:SaaSCRMEXCXITSM

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor