Lead, User Intelligence Research

Discover Financial
New York, Virginia, Richmond
Workplace: HybridFull timeUSD 179,700 - 205,100 annuallyFunction: Research & Scientific (R&D)Experience: 3+ yearsSkills: ["Project leadership","Business acumen","Influence","Collaboration","Communication"]

Lead structured user intelligence research for product areas within Capital One’s Experience Design organization. Shift from episodic UX studies to connected, cumulative research that accelerates learning velocity using research agents/skills and research platforms. Plan and conduct studies, enable continuous discovery with research ops, define and measure UX metrics with CX/data teams, and synthesize behavioral, qualitative, and quantitative findings into actionable insights for product decisions and roadmaps.

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Discover Financial
Discover Financial
1 month ago

Lead, User Intelligence Research

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Job Summary

Lead structured user intelligence research for product areas within Capital One’s Experience Design organization. Shift from episodic UX studies to connected, cumulative research that accelerates learning velocity using research agents/skills and research platforms. Plan and conduct studies, enable continuous discovery with research ops, define and measure UX metrics with CX/data teams, and synthesize behavioral, qualitative, and quantitative findings into actionable insights for product decisions and roadmaps.
Location: New York, Virginia, Richmond
Workplace: Hybrid
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Build cumulative user intelligence by planning connected studies and establishing data acquisition mechanisms that inform product planning.
  • •Provide rapid testing across the product development lifecycle by utilizing and evolving research agents and research platforms for discovery and usability testing.
  • •Support continuous discovery by partnering with research ops to help product teams access users and maximize empathy.
  • •Support UX measurement by partnering with CX, data scientists, analysts, and designers to define and analyze domain-specific UX metrics tied to business success.
  • •Conduct data triangulation and synthesis using behavioral analytics, quantitative data, and qualitative insights to deliver actionable recommendations.

Pay and Benefits

Salary: USD 179,700 - 205,100 annually

Key Requirements

  • •At least 3 years of professional experience in User Experience Research, Data Science, or Customer Experience Research.
  • •At least 3 years of experience aggregating, collecting, and analyzing quantitative and qualitative data.
  • •At least 2 years of experience leading complex, multi-stakeholder projects or research programs.
  • •4+ years of experience in User Intelligence, Human Factors, or behavioral data analysis.
  • •Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics.
Experience:3+ yearsUX researchCustomer experience researchUser intelligence
Skills:Project leadershipBusiness acumenInfluenceCollaborationCommunication
Tech Stack:AI agentsBehavioral analytics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn