OneSource Support Specialist (MST)

Own the patient experience for a rare-disease Patient Support Program, serving as the primary point of contact from onboarding through long-term adherence. Provide disease education, coordinate welcome calls, manage benefit investigations, enroll patients in financial assistance programs, and resolve access/reimbursement issues in collaboration with cross-functional partners. Maintain accurate CRM documentation and report adverse events in the PV Event Reporting Tool. Support HCP needs and help connect patients to community and advocacy resources.