Team Lead, Market Operations - Garden City/Long Island

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Problem-solving","Communication","Accountability"]

Lead market operations by creating, auditing, and processing customer paperwork to ensure accurate, timely vehicle registration. Partner with senior management and regulatory compliance to define documentation accuracy goals, establish paperwork best practices, and direct corrective actions. Continuously evaluate team effectiveness, coach performance for specialists and customer advocates, and assist customers via phone, email, and text when paperwork or titling information is needed.

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FursaFursa
Carvana
Carvana
1 month ago

Team Lead, Market Operations - Garden City/Long Island

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead market operations by creating, auditing, and processing customer paperwork to ensure accurate, timely vehicle registration. Partner with senior management and regulatory compliance to define documentation accuracy goals, establish paperwork best practices, and direct corrective actions. Continuously evaluate team effectiveness, coach performance for specialists and customer advocates, and assist customers via phone, email, and text when paperwork or titling information is needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Participate in development of strategic plans, goals, and objectives aligned with Market Operations.
  • •Manage and appraise accuracy and completeness of customer paperwork, directing corrective action as needed.
  • •Define and implement paperwork best practices to ensure compliance with applicable regulatory standards.
  • •Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership.
  • •Assist customers via phone, email, and text to obtain information needed to complete customer paperwork and vehicle titling and registration.

Pay and Benefits

Perks:Health InsuranceDentalVision401kWellness Stipend

Key Requirements

  • •Bachelor degree or 5+ years of experience with document processing, including medical billing, paralegal, or similar experience.
  • •Ability to lead a team while maintaining a culture of accountability and growth.
  • •Ability to coach to performance with direct reports and peers.
  • •Ability to get and maintain Notary in your local jurisdiction within the first 90 days of employment.
  • •Ability to manage, organize, and reconcile multiple sources of information with accuracy.
Experience:5+ yearsDocument processingParalegalMedical billing
Education:Bachelor's
Skills:LeadershipCoachingProblem-solvingCommunicationAccountability
Licenses:Valid driver’s license
Certifications:Notary

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn