Duty Manager (Chichester, West Sussex, GB, PO19 1RJ)

Serco
United Kingdom
Workplace: OnsitePart timeGBP 28,908.08+Function: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Communication","Interpersonal skills","Team coaching","Problem-solving"]

Lead the day-to-day operations of a leisure centre, ensuring a safe, welcoming, and high-quality customer experience. Take charge of health, safety, and incident response, oversee opening/closing and daily delivery, and maintain cleanliness and presentation. Drive commercial performance through member retention and service standards. Coach and develop the team, act as a visible leader for customers, and support lifeguarding duties as required.

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FursaFursa
Serco
Serco
4 days ago

Duty Manager (Chichester, West Sussex, GB, PO19 1RJ)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of a leisure centre, ensuring a safe, welcoming, and high-quality customer experience. Take charge of health, safety, and incident response, oversee opening/closing and daily delivery, and maintain cleanliness and presentation. Drive commercial performance through member retention and service standards. Coach and develop the team, act as a visible leader for customers, and support lifeguarding duties as required.
Location: United Kingdom
Workplace: Onsite
Employment Type: Part time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead health, safety, and quality by maintaining safe systems of work and controlling incidents and emergencies.
  • •Oversee daily operations including opening and closing the centre and managing rotas to deliver programmes effectively.
  • •Drive commercial performance through sales activity, member retention, and excellent customer service standards.
  • •Monitor the facility and proactively resolve issues to maintain cleanliness, safety, and presentation standards.
  • •Lead, coach, and develop colleagues, act as a visible leader for customers, and support lifeguarding duties as required.

Pay and Benefits

Salary: GBP 28,908.08
Perks:Gym MembershipDbs ChecksSwimming LessonsHolidayPensionTrainingEmployee AssistanceWellness Stipend

Key Requirements

  • •Proven experience as a Lifeguard or managing teams within a leisure environment.
  • •Strong understanding of health and safety practices, with confidence to lead during emergencies.
  • •Commercial awareness, with experience supporting sales, member retention, or service improvement.
  • •Ability to organise, prioritise, and manage multiple operational demands effectively.
  • •A valid National Pool Lifeguard Qualification (NPLQ).
Experience:Leisure
Skills:LeadershipCommunicationInterpersonal skillsTeam coachingProblem-solving
Certifications:NPLQ

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn