Customer Success Manager

Motorola Solutions
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Leadership","Stakeholder management","Project management","Analytical thinking"]

Customer Success Manager oversees deployment of Motorola Solutions Guardian Suite for key UK/Europe customers, bridging operational and technical sides, managing project plans, requirements, and stakeholder communications to deliver on schedule and ensure customer sign-off.

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Motorola Solutions
Motorola Solutions
3 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 33 days agoStatus: Live

Job Summary

Customer Success Manager oversees deployment of Motorola Solutions Guardian Suite for key UK/Europe customers, bridging operational and technical sides, managing project plans, requirements, and stakeholder communications to deliver on schedule and ensure customer sign-off.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Creation and maintenance of required project plans and all associated project documentation (RAID log, RFCs, Requirements documentation, Contract Changes, Finance)
  • •Effectively managing customer relationships via remote and on site engagement
  • •Effectively managing internal and external resources and stakeholders to ensure tasks are completed inline with the project timescales
  • •Capturing and documenting customer requirements, including business process analysis, technical analysis, etc.
  • •Producing solution specifications / design and agreeing this with the customer
Travel: Low travel

Pay and Benefits

Perks:Private MedicalPensionEquityFlexible WorkingHoliday Entitlement

Key Requirements

  • •A formal qualification (Degree) in Computing Science or equivalent experience
  • •Experience of managing the delivery of large and complex software solutions to major customers
  • •Proven experience in managing customer requirements
  • •Proven leadership and motivation of virtual teams
  • •Excellent communication skills both written and verbal
Education:Bachelor's
Skills:CommunicationLeadershipStakeholder managementProject managementAnalytical thinking
Certifications:Agile

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
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