Business Banking Support Specialist

U.S. Bancorp
Sacramento
Workplace: HybridFull timeUSD 25.77 - 34.33Function: Customer Support (Service Desk)Experience: 3-5 yearsEducation: associatesSkills: ["Customer service","Problem resolution","Interpersonal communication","Verbal communication","Written communication"]

Provide customer service and support for business banking clients, handling accounts, inquiries, and items tied to client satisfaction. Work under Business Banking Relationship Managers and Analysts to retain and deepen relationships by proactively identifying potential problems and compliance issues. Ensure timely and accurate adherence to procedural, policy, and regulatory requirements, while helping support sales teams’ growth strategy and identifying products and services that meet clients’ unmet needs.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
2 days ago

Business Banking Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide customer service and support for business banking clients, handling accounts, inquiries, and items tied to client satisfaction. Work under Business Banking Relationship Managers and Analysts to retain and deepen relationships by proactively identifying potential problems and compliance issues. Ensure timely and accurate adherence to procedural, policy, and regulatory requirements, while helping support sales teams’ growth strategy and identifying products and services that meet clients’ unmet needs.
Location: Sacramento
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Retain and deepen client relationships by providing knowledgeable, timely, and professional client experience and support
  • •Proactively identify potential problems and compliance issues to maximize client satisfaction and encourage relationship expansion
  • •Ensure timely and accurate compliance with procedural, policy, and regulatory requirements
  • •Identify products and services that realize clients' unmet needs
  • •Support sales teams in executing a One Bank strategy to grow market share

Pay and Benefits

Salary: USD 25.77 - 34.33
Perks:Health InsuranceDentalVisionLife InsuranceLong-term Disability401kPaid LeavePaid HolidaysAdoption AssistanceParental Leave

Key Requirements

  • •Associate's degree, or equivalent work experience
  • •Typically three to five years of job-related experience
  • •Knowledge of departmental and bank products and services
  • •Proven customer service and problem-resolution skills
  • •Ability to communicate effectively verbally and in writing
Experience:3-5 years
Education:Associate's
Skills:Customer serviceProblem resolutionInterpersonal communicationVerbal communicationWritten communication
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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Glassdoor: 3.8
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