Assistant Store Manager

Tapestry
Hamburg
Workplace: OnsiteFull timeEUR 38,000 - 45,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Customer focus","Leadership","Communication","Problem-solving","Conflict resolution"]

Support the Store Manager in driving sales performance and operational excellence at the Coach store. Lead on the sales floor to deliver Coach service standards, handle customer issues, and serve as a brand ambassador. Recruit, onboard, and coach team members, and execute omni-channel and clienteling initiatives to grow customer engagement. Oversee compliance, scheduling, payroll/HR processes, loss prevention, visual merchandising, and store safety while collaborating with district and corporate teams.

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FursaFursa
Tapestry
Tapestry
3 weeks ago

Assistant Store Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Support the Store Manager in driving sales performance and operational excellence at the Coach store. Lead on the sales floor to deliver Coach service standards, handle customer issues, and serve as a brand ambassador. Recruit, onboard, and coach team members, and execute omni-channel and clienteling initiatives to grow customer engagement. Oversee compliance, scheduling, payroll/HR processes, loss prevention, visual merchandising, and store safety while collaborating with district and corporate teams.
Location: Hamburg
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support the Store Manager in achieving sales goals through forecasting, planning, category initiatives, and KPI monitoring.
  • •Deliver exceptional customer experiences by creating an inclusive, high-energy environment and resolving customer issues.
  • •Recruit, onboard, and coach team members while fostering a collaborative culture and building a talent pipeline.
  • •Support omni-channel and digital engagement, including virtual shopping, clienteling, and customer data acquisition.
  • •Ensure operational excellence by overseeing compliance, scheduling, payroll/HR processes, loss prevention, visual merchandising, and store safety.

Pay and Benefits

Salary: EUR 38,000 - 45,000 annually
Perks:Employee Discount

Key Requirements

  • •1+ years of leadership experience in retail or service industries; luxury/fashion background preferred (education and experience considered).
  • •Strong customer focus and ability to thrive in a fast-paced environment.
  • •Proven ability to inspire and motivate teams to exceed performance standards.
  • •Excellent communication, problem-solving, and conflict resolution skills.
  • •Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
Experience:RetailLuxuryFashionService industry
Skills:Customer focusLeadershipCommunicationProblem-solvingConflict resolution
Languages:English
Tech Stack:Microsoft Office

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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Glassdoor: 3.7
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