Business Sys. Analysis Senior Analyst-Nexthink/ 1E Tachyon/ SysTrack

NTT
Noida
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Communication","Presentation","Vendor management","Stakeholder management","Analytical thinking"]

Join the team to drive business systems analysis using Nexthink/1E Tachyon/SysTrack to improve user experience, stability, and performance. You’ll gather stakeholder requirements, implement automation, analyze environment data per use case, and run problem-hunting sessions. Own success plans, roadmaps, and value realization documents, manage customer/stakeholder and vendor relationships, and provide cross-functional support while acting as a liaison between vendor and client.

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FursaFursa
NTT
NTT
1 week ago

Business Sys. Analysis Senior Analyst-Nexthink/ 1E Tachyon/ SysTrack

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Join the team to drive business systems analysis using Nexthink/1E Tachyon/SysTrack to improve user experience, stability, and performance. You’ll gather stakeholder requirements, implement automation, analyze environment data per use case, and run problem-hunting sessions. Own success plans, roadmaps, and value realization documents, manage customer/stakeholder and vendor relationships, and provide cross-functional support while acting as a liaison between vendor and client.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Identify potential use cases to improve user experience, stability, and performance scores in the designated DEX tool.
  • •Implement and drive automation initiatives within the environment.
  • •Create intake processes to gather requirements from stakeholders.
  • •Participate in problem-hunting sessions and analyze environment data per use case needs.
  • •Develop success plans, roadmaps, and value realization documents; manage customer/stakeholder relationships and act as a liaison between vendor and client.

Key Requirements

  • •6+ years of IT experience with 2+ years managing endpoint tools (Nexthink/1E Tachyon/SysTrack).
  • •Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator certificates.
  • •ITIL Foundation certification.
  • •Experience with project management tools like JIRA and Azure DevOps.
  • •Experience working with ITSM tools such as ServiceNow and Remedy.
Experience:6+ yearsITSMEndpoint managementITIL
Skills:CommunicationPresentationVendor managementStakeholder managementAnalytical thinking
Certifications:ITIL FoundationNexthink Platform FoundationNexthink Administrator1E Tachyon Platform Foundation1E Tachyon AdministratorSysTrack Platform FoundationSysTrack Administrator
Tech Stack:Nexthink1E TachyonSysTrackITILJIRAAzure DevOpsServiceNowRemedyMicrosoft VisioMicrosoft ExcelMicrosoft PowerPointITSM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn