Digital/Technical Product Manager Senior - P&C Billing and Payments

USAA
San Antonio, Plano, Phoenix
Workplace: HybridFull timeUSD 114,080 - 218,030Function: Product ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Cross-functional collaboration","Agile execution","Data-driven problem-solving","Backlog prioritization"]

Own the discovery, delivery, and performance of digital and technology products for P&C billing and payments. Lead product strategy, roadmaps, and KPI/KRI measurement across web, mobile, chat, and IVR channels, using user-centered design and data-driven insights. Drive execution from idea through validation, partner with business/UX/technology/ops stakeholders, and develop business case artifacts to modernize payment experiences and improve customer satisfaction, efficiency, and conversion outcomes.

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FursaFursa
USAA
USAA
6 hours ago

Digital/Technical Product Manager Senior - P&C Billing and Payments

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Last checked: 6 hours agoStatus: Live

Job Summary

Own the discovery, delivery, and performance of digital and technology products for P&C billing and payments. Lead product strategy, roadmaps, and KPI/KRI measurement across web, mobile, chat, and IVR channels, using user-centered design and data-driven insights. Drive execution from idea through validation, partner with business/UX/technology/ops stakeholders, and develop business case artifacts to modernize payment experiences and improve customer satisfaction, efficiency, and conversion outcomes.
Location: San Antonio, Plano, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Independently use digital/technology research, market intelligence, and data-driven insights to identify opportunities, propose solutions, and maintain roadmaps.
  • •Translate product and experience needs into initiatives (requirements, epics, features) and drive execution strategy.
  • •Lead complex product efforts from idea through market validation by collaborating with stakeholders and SMEs across business, UX, technology, and ops.
  • •Develop business case artifacts and hypotheses for scoping and prioritization of efforts.
  • •Lead cross-functional product teams to discover, build, and improve digital experiences, using KPI/KRI measurement to optimize performance.

Pay and Benefits

Salary: USD 114,080 - 218,030
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeavePaid HolidaysParental BenefitsAdoption AssistanceVolunteer HoursWellness Stipend

Key Requirements

  • •6 years of Digital/Technology Product Management experience, including strategy/planning, user experience, analytics, and/or research/testing.
  • •Bachelor’s degree or 4 additional years of relevant education/experience.
  • •Proven ability to develop, influence, and communicate complex concepts with cross-functional teams, non-technical users, and leadership.
  • •Experience working in an Agile, Lean Product Development and Lean Portfolio Management environment.
  • •Deep understanding of P&C insurance billing processes, including payment capabilities and channels across web/mobile/chat/IVR.
Experience:6+ yearsP&C insuranceDigital payments
Education:Bachelor's
Skills:CommunicationCross-functional collaborationAgile executionData-driven problem-solvingBacklog prioritization
Tech Stack:AgileLean Product DevelopmentLean Portfolio ManagementUser Centered DesignDesign ThinkingAPIsService-oriented architectureJourney mappingWebMobileChatbotsIVRCredit/debit cardsACHDigital walletsAutopayReal-time payments

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn