Duty Manager - Front Office - Jumeirah Living World Trade Centre

Jumeirah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceEducation: certificationSkills: ["Teamwork","Interpersonal skills","Customer focus","Communication","Continuous improvement"]

Oversee day-to-day Front Office operations at a luxury serviced apartment tower, ensuring residents, guests, and visitors receive consistently high service. Manage day-close procedures and night audit to balance daily revenues and prepare financial data for finance. Log and escalate challenges, feedback, and unusual matters via Mercury, maintain adherence to SOPs and cleanliness standards, and support VIP arrival apartment checks and guest escorting.

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FursaFursa
Jumeirah
Jumeirah
1 week ago

Duty Manager - Front Office - Jumeirah Living World Trade Centre

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Oversee day-to-day Front Office operations at a luxury serviced apartment tower, ensuring residents, guests, and visitors receive consistently high service. Manage day-close procedures and night audit to balance daily revenues and prepare financial data for finance. Log and escalate challenges, feedback, and unusual matters via Mercury, maintain adherence to SOPs and cleanliness standards, and support VIP arrival apartment checks and guest escorting.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Balance daily revenues and perform day-close procedures, including night audit, to ensure financial data is prepared for the finance department.
  • •Ensure smooth, efficient Front Office operations while adhering to Jumeirah signature standards to deliver the Jumeirah “stay different” experience.
  • •Log all challenges, negative feedback, or unusual significant matters in the duty manager handover and guest feedback report through Mercury.
  • •Ensure standard operating procedures and policies are always followed, including ongoing checks of public areas for upkeep, cleanliness, and daily standard/quality checks.
  • •Assist the Front Office Manager with checking VIP arrival apartments and meeting/escorting arriving residents.

Pay and Benefits

Perks:Tax-free SalaryHealth InsuranceLife InsurancePaid LeaveFlights HomeIncentive ProgramsLearning BudgetEmployee Discounts

Key Requirements

  • •A Degree or Diploma in Hospitality Management, Tourism, or a related field is preferred.
  • •Enthusiastic, positive attitude with a passion for delivering excellent guest experiences.
  • •Eager to learn, develop new skills, and embrace continuous growth.
  • •Strong team player with excellent interpersonal skills.
  • •Energetic, customer-focused, collaborative, friendly, and approachable.
Experience:Hospitality
Education:Certification / Diploma in Hospitality Management, Tourism
Skills:TeamworkInterpersonal skillsCustomer focusCommunicationContinuous improvement
Tech Stack:Mercury

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn