Technical Support Engineer - FortiNAC

Fortinet
Frankfurt
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsSkills: ["Communication","Problem-solving","Teamwork","Customer service"]

Provide expert technical support for Fortinet Fortinet products (FortiGate, FortiAuthenticator) by performing troubleshooting, configuration recommendations, and issue resolution. Report to the ETAC Manager in Kelsterbach, collaborating with customers and partners to optimize systems, reproduce environments in lab, and manage escalations across a hybrid German-based team.

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FursaFursa
Fortinet
Fortinet
3 months ago

Technical Support Engineer - FortiNAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide expert technical support for Fortinet Fortinet products (FortiGate, FortiAuthenticator) by performing troubleshooting, configuration recommendations, and issue resolution. Report to the ETAC Manager in Kelsterbach, collaborating with customers and partners to optimize systems, reproduce environments in lab, and manage escalations across a hybrid German-based team.
Location: Frankfurt
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Conduct basic troubleshooting on Fortinet products, mainly the FortiGate and FortiAuthenticator, ensuring prompt resolution of customer issues.
  • •Gather, analyze, and provide recommendations for configuration information, helping customers optimize their systems.
  • •Collect and analyze customer system information, identifying areas for improvement and suggesting corrective actions.
  • •Offer customer education to bridge knowledge gaps in networking, product understanding, and related areas.
  • •Follow up on technical cases, ensuring proper escalation, case management, and timely resolution.

Key Requirements

  • •6+ years of experience in networking or security industry.
  • •In-depth knowledge of TCP/IP.
  • •Hands on experience with security devices Firewalls/IPS/Mail Security Gateways.
  • •Proficient spoken and written English and German language.
  • •Excellent troubleshooting and problem-solving skills; strong written and verbal communication.
Experience:6+ yearsNetworkingSecurity
Skills:CommunicationProblem-solvingTeamworkCustomer service
Languages:EnglishGerman
Tech Stack:FortiGateFortiAuthenticatorTCP/IPActive DirectoryLDAPRADIUSVPNIPsecSSL

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn