Technical Customer Success Manager

CollectWise
New York
Workplace: OnsiteFull timeUSD 130,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Responsiveness","Relationship-building","Attention to detail","Proactive ownership","Prioritization"]

Own post-launch customer relationships, ensuring customers succeed with CollectWise. Triage and resolve technical issues by adjusting configurations and shipping code when needed, escalating to engineering as appropriate. Monitor customer usage, performance, and trends to drive adoption and optimize outcomes through prompt engineering. Support implementations and product rollouts, proactively reduce churn, and expand accounts via upsells and increased usage.

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FursaFursa
CollectWise
CollectWise
2 days ago

Technical Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own post-launch customer relationships, ensuring customers succeed with CollectWise. Triage and resolve technical issues by adjusting configurations and shipping code when needed, escalating to engineering as appropriate. Monitor customer usage, performance, and trends to drive adoption and optimize outcomes through prompt engineering. Support implementations and product rollouts, proactively reduce churn, and expand accounts via upsells and increased usage.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day customer relationships after customers have gone live.
  • •Troubleshoot and resolve technical customer issues by adjusting configurations, shipping code when appropriate, and escalating to engineering when necessary.
  • •Monitor customer usage, performance, and trends to identify opportunities to improve results and increase adoption.
  • •Continuously optimize customer AI agents and workflows through prompt engineering.
  • •Upsell customers and proactively engage when usage declines to reduce churn; support new implementations and product rollouts.

Pay and Benefits

Salary: USD 130,000 - 160,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in technical customer success, solutions engineering, sales engineering, technical operations, product management, technical support, software engineering, or a similar role.
  • •Strong written communication with high responsiveness.
  • •Technical background with experience writing/debugging code and working with APIs, integrations, and data flows.
  • •Strong verbal communication and relationship-building skills.
  • •Strong attention to detail and ability to manage multiple customer issues and priorities.
Experience:3+ years
Skills:CommunicationResponsivenessRelationship-buildingAttention to detailProactive ownershipPrioritization

Company Brief

CollectWise
Provides a debt collection and payments platform that automates receivables recovery through digital communications and self-service payment options, helping businesses streamline collections, reduce outstanding receivables, and improve cash flow.
Industry: Fintech Infrastructure
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