Sr. Customer Success Manager

Smartly
São Paulo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer relationship management","Consultative problem-solving","Communication","Relationship-building","Commercial awareness"]

Own and grow a regional portfolio of B2B customer accounts by building trusted relationships and improving customer outcomes on the Smartly platform. Advise customers on digital advertising strategy to address campaign performance, budget scaling, operational efficiency, and adoption. Lead product trials and drive successful onboarding, while collaborating across Customer Success, Product, and other teams to capture customer feedback and identify growth opportunities through expanded product adoption.

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Smartly
Smartly
1 month ago

Sr. Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Closed

Job Summary

Own and grow a regional portfolio of B2B customer accounts by building trusted relationships and improving customer outcomes on the Smartly platform. Advise customers on digital advertising strategy to address campaign performance, budget scaling, operational efficiency, and adoption. Lead product trials and drive successful onboarding, while collaborating across Customer Success, Product, and other teams to capture customer feedback and identify growth opportunities through expanded product adoption.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and develop a portfolio of customer accounts through regular communication and deep understanding of business and advertising goals.
  • •Advise customers on digital advertising strategies to tackle campaign performance, budget scaling, operational efficiency, and platform adoption challenges.
  • •Identify opportunities to grow customer relationships by expanding product adoption and aligning Smartly solutions to evolving customer needs.
  • •Build strong knowledge of the Smartly platform and digital advertising ecosystem to provide practical, consultative guidance.
  • •Scope and lead product trials and support customers through adoption, collaborating cross-functionally to share insights and resolve challenges.
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity OptionsPaid LeaveParental LeaveHealth Insurance

Key Requirements

  • •Experience managing and developing B2B customer relationships, ideally in SaaS, digital advertising, marketing technology, or an agency environment.
  • •A consultative approach to customer success, translating business challenges into practical solutions.
  • •Strong communication and relationship-building skills, including explaining complex concepts to different audiences.
  • •Commercial awareness to identify opportunities for customer growth and product adoption.
  • •Professional spoken and written English and fluency in Portuguese.
Experience:B2BSaaSDigital advertisingMarketing technologyAgency environment
Skills:Customer relationship managementConsultative problem-solvingCommunicationRelationship-buildingCommercial awareness
Languages:EnglishPortuguese

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn