Analyst HR Service Delivery

Stanley Black & Decker
Malaysia
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsExperience: 3-5 yearsEducation: bachelorsSkills: ["Customer service orientation","Communication","Relationship building","Attention to detail","Confidentiality"]

Deliver HR shared services by processing employee inquiries and HR transactions, managing accurate employee records, and supporting onboarding, offboarding, and termination activities in line with SLAs and KPIs. Handle confidential, time-sensitive HR cases with a customer-centric approach, perform audits and quality checks, and help maintain and improve HR processes and system enhancements using enterprise HR platforms.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Stanley Black & Decker
Stanley Black & Decker
5 months ago

Analyst HR Service Delivery

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver HR shared services by processing employee inquiries and HR transactions, managing accurate employee records, and supporting onboarding, offboarding, and termination activities in line with SLAs and KPIs. Handle confidential, time-sensitive HR cases with a customer-centric approach, perform audits and quality checks, and help maintain and improve HR processes and system enhancements using enterprise HR platforms.
Location: Malaysia
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Process employee inquiries and HR functional processes while following SLAs, KPIs, and local regulatory requirements.
  • •Create, maintain, and review accurate employee data in HR systems, ensuring compliance and data integrity.
  • •Support onboarding by coordinating new-hire documentation and ensuring smooth transitions.
  • •Assist with offboarding and termination activities, including final documentation, system updates, and exit interviews as needed.
  • •Conduct audits and quality checks and participate in system enhancements (testing, training, implementation).

Key Requirements

  • •Bachelor’s degree in Human Resources or a related field.
  • •3–5 years of HR experience, including HR Shared Services or multi-function HR with a focus on customer service and quality assurance.
  • •Experience with enterprise Customer Relationship Management (CRM) portal/case management systems such as Salesforce/Service Now.
  • •Experience with Human Capital Management (HCM) solutions such as Workday.
  • •Strong communication skills and the ability to maintain confidentiality while handling sensitive information.
Experience:3-5 yearsHR shared servicesMulti-function HRCustomer serviceQuality assurance
Education:Bachelor's in Human Resources
Skills:Customer service orientationCommunicationRelationship buildingAttention to detailConfidentiality
Languages:EnglishJapaneseThaiMandarinKorean
Tech Stack:SalesforceService NowWorkdayCRMHR systemHuman Capital Management

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website