Principal Customer Success Manager, DX

Manage a small portfolio of DX’s most commercial enterprise customers, owning success from implementation and program rollout through renewal. Serve as a product expert, build and maintain customer success plans, drive utilization and business alignment, and expand accounts by identifying high-value use cases. Coordinate internal partners (ProServ, Sales, Support, Solutions Engineering) and deliver executive/CxO discussions to ensure customers integrate DX insights into their workflows.