Store Manager - Jacquemus, The Grove (Abu Dhabi)

Chalhoub Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceSkills: ["Leadership","Coaching","Customer focus","Commercial mindset","Operational excellence"]

Drive store performance by delivering sales targets and KPIs, executing the store action plan, and building a loyal VIP customer base. Lead and develop the team while ensuring adherence to brand guidelines and store SOPs. Own omnichannel customer experience using clienteling and CRM tools, oversee e-commerce order fulfillment against SLAs, and maintain operational excellence from merchandising/VM to stock replenishment and compliance.

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Chalhoub Group
Chalhoub Group
7 months ago

Store Manager - Jacquemus, The Grove (Abu Dhabi)

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Last checked: 8 hours agoStatus: Live

Job Summary

Drive store performance by delivering sales targets and KPIs, executing the store action plan, and building a loyal VIP customer base. Lead and develop the team while ensuring adherence to brand guidelines and store SOPs. Own omnichannel customer experience using clienteling and CRM tools, oversee e-commerce order fulfillment against SLAs, and maintain operational excellence from merchandising/VM to stock replenishment and compliance.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Manager level

Key Responsibilities

  • •Drive the store business by defining, executing, and monitoring the store action plan to achieve sales targets and KPIs.
  • •Build and manage a customer database to grow relationships and create VIP selling opportunities.
  • •Lead and develop the store team through recruitment, retention, coaching, and support of performance improvement plans.
  • •Deliver omnichannel customer experience by promoting physical and digital touchpoints and using clienteling approaches for VIPs.
  • •Ensure operational excellence by maintaining SOP compliance, overseeing e-commerce fulfillment SLAs, and following VM standards for displays, stock replenishment, and floor coverage.

Pay and Benefits

Perks:Health InsuranceChild EducationRemote WorkDiscounts

Key Requirements

  • •Leadership experience in luxury fashion retail, ready to step into a Store Manager role and based in the UAE.
  • •People-focused approach with the ability to motivate, coach, and develop a high-performing team.
  • •Strong commercial mindset, including confidence reading KPIs and taking actions that drive results.
  • •Passion for fashion and client experience, comfortable leading styling conversations and being present on the shop floor.
  • •Operational and VM strength to ensure store standards, product presentation, and daily operations run smoothly.
Experience:Luxury fashion retail
Skills:LeadershipCoachingCustomer focusCommercial mindsetOperational excellence
Tech Stack:Clienteling appOMSWhatsApp Business

Company Brief

Chalhoub Group
Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1955
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