Benchling

2 months ago

Leader, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Senior, hands-on Customer Success leader responsible for building and guiding a high-performing CS team in a fast-growing enterprise SaaS biotech environment. You’ll drive adoption, AI-enabled outcomes, and customer advocacy with cross-functional partners, manage executive reviews, and scale processes to deliver measurable value for life-sciences customers.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead and Develop the CSM Team by hiring, mentoring, and building a customer-centric culture.
•Foster collaboration and ensure the team is enabled on Benchling’s platform with scientific domain expertise.
•Coach CSMs on Executive Business Reviews to demonstrate value realization and roadmap alignment.
•Drive adoption targets with a focus on AI adoption, using data to identify risks and opportunities across the portfolio.
•Collaborate with Sales, Product, and Professional Services to align on customer goals and optimize processes for scalable value delivery.

Travel: Low travel

Key Requirements

•Bachelor’s degree in Life Sciences, Business, or a related field.
•5+ years of experience in Customer Success, Professional Services, or a related field within SaaS.
•2+ years in a management role.
•Strong understanding of Life Sciences R&D, process development, or related scientific domains.
•Proven ability to lead and develop a high-performing team.

Experience:5+ yearsLife sciencesEnterprise SaaS

Education:Bachelor's

Skills:LeadershipCommunicationTeam managementStrategic thinkingData-driven

Languages:English

Tech Stack:SalesforceGainsightModeSigmaClaude

Company Brief

Benchling

Provides a cloud-based R&D Cloud and laboratory informatics platform that centralizes scientific data, streamlines experiments, and accelerates biotechnology and life-science research and development for biotech, pharma, and academic teams.

Industry: Biotech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Benchling

2 months ago

Leader, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead and Develop the CSM Team by hiring, mentoring, and building a customer-centric culture.
•Foster collaboration and ensure the team is enabled on Benchling’s platform with scientific domain expertise.
•Coach CSMs on Executive Business Reviews to demonstrate value realization and roadmap alignment.
•Drive adoption targets with a focus on AI adoption, using data to identify risks and opportunities across the portfolio.
•Collaborate with Sales, Product, and Professional Services to align on customer goals and optimize processes for scalable value delivery.

Travel: Low travel

Key Requirements

•Bachelor’s degree in Life Sciences, Business, or a related field.
•5+ years of experience in Customer Success, Professional Services, or a related field within SaaS.
•2+ years in a management role.
•Strong understanding of Life Sciences R&D, process development, or related scientific domains.
•Proven ability to lead and develop a high-performing team.

Experience:5+ yearsLife sciencesEnterprise SaaS

Education:Bachelor's

Skills:LeadershipCommunicationTeam managementStrategic thinkingData-driven

Languages:English

Tech Stack:SalesforceGainsightModeSigmaClaude

Company Brief

Benchling

Industry: Biotech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.5

Website LinkedIn Glassdoor