Customer Success Manager - US EST

Kentik
United States
Workplace: RemoteFull timeUSD 100,000 - 120,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Emotional intelligence","Problem-solving","Relationship management"]

Customer Success Manager at Kentik will own the end-to-end customer experience for a book of business, from onboarding and adoption through renewals and growth. You’ll collaborate with Post-Sales Engineers, Account Executives, and product teams to ensure customer outcomes, manage risk, identify expansion opportunities, and act as a trusted advisor with strong emotional intelligence in a fully remote, US-based role.

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Kentik
Kentik
3 months ago

Customer Success Manager - US EST

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Last checked: 6 hours agoStatus: Live

Job Summary

Customer Success Manager at Kentik will own the end-to-end customer experience for a book of business, from onboarding and adoption through renewals and growth. You’ll collaborate with Post-Sales Engineers, Account Executives, and product teams to ensure customer outcomes, manage risk, identify expansion opportunities, and act as a trusted advisor with strong emotional intelligence in a fully remote, US-based role.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Identify and nurture key customer champions across the organization and own the customer’s long-term health and success.
  • •Guide customers through the Kentik journey from onboarding to adoption, renewal and growth.
  • •Establish and maintain rapport with all assigned accounts and collaborate with Post-Sales Engineers, Account Executives, Product Management, Sales Engineers and leadership to ensure optimal outcomes.
  • •Identify and call out account risks and translate customer needs into internal tasks to drive outcomes.
  • •Travel on-site to key customers as needed and act as a trusted advisor representing customer needs back to Kentik teams.
Travel: Medium travel

Pay and Benefits

Salary: USD 100,000 - 120,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDental401kEquityPaid LeaveWellness StipendPaid HolidaysHome OfficeSalary Review

Key Requirements

  • •5+ years of Customer Success Management / Account Management experience.
  • •Candidate must be based on the East Coast and willing to work EST hours.
  • •Proficiency in Salesforce CRM, Google Suite, and Modern SaaS CS tools (Catalyst.io, Pendo, Looker, etc.).
  • •Clear communication abilities and the ability to lead customer meetings to favorable outcomes.
  • •Previous SaaS experience required; revenue recognition experience a strong plus.
Experience:5+ yearsSaaSCustomer Success
Skills:CommunicationEmotional intelligenceProblem-solvingRelationship management
Languages:English
Tech Stack:SalesforceGoogle WorkspaceCatalyst.ioPendoLooker

Company Brief

Kentik
Provides a cloud-native network observability and analytics platform that helps enterprises monitor, troubleshoot, and secure network performance and traffic across on-prem, cloud, and hybrid environments.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn