Supervisor, MXO Drive Support (Mid Shift)

DoorDash US
United States
Workplace: HybridFull timeUSD 72,000 - 105,900 annuallyFunction: Product ManagementExperience: 3+ yearsSkills: ["People leadership","Coaching","Cross-functional collaboration","Data-driven decision making","Change management"]

Lead the Drive Support team that resolves DoorDash’s most complex merchant experiences across multiple products and lines of business. Coach and develop 15–18 Drive Specialists, own team performance across quality, productivity, customer experience, and operational metrics, and use operational data to identify root causes and influence cross-functional decisions. Drive operational projects, product launches, and change management to simplify workflows, reduce manual effort, and continuously improve how DoorDash supports merchants.

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FursaFursa
DoorDash US
DoorDash US
2 days ago

Supervisor, MXO Drive Support (Mid Shift)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead the Drive Support team that resolves DoorDash’s most complex merchant experiences across multiple products and lines of business. Coach and develop 15–18 Drive Specialists, own team performance across quality, productivity, customer experience, and operational metrics, and use operational data to identify root causes and influence cross-functional decisions. Drive operational projects, product launches, and change management to simplify workflows, reduce manual effort, and continuously improve how DoorDash supports merchants.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of 15–18 Drive Specialists through regular coaching, performance conversations, and career development.
  • •Own team performance across quality, productivity, customer experience, and operational metrics.
  • •Monitor trends across support channels, identify operational risks, and implement solutions before issues impact merchants or the business.
  • •Use operational data to identify root causes, uncover improvement opportunities, and influence business decisions.
  • •Lead operational projects and organizational initiatives from planning through execution, coordinating cross-functional partners to launch new products and support models.

Pay and Benefits

Salary: USD 72,000 - 105,900 annually
Perks:Health InsuranceWellness StipendParental Leave

Key Requirements

  • •3+ years of people leadership experience in operations, customer experience, or a similar fast-paced environment.
  • •Demonstrated track record of developing both underperforming and high-performing employees.
  • •Experience thriving in ambiguity—creating clarity for your team even when information is incomplete.
  • •Proactive identification of operational risks and thoughtful mitigation strategies before issues impact the business.
  • •Experience leading projects, product launches, or operational initiatives beyond day-to-day responsibilities.
Experience:3+ years
Skills:People leadershipCoachingCross-functional collaborationData-driven decision makingChange management
Languages:English

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn