Manager, Account Management

Delivery Hero
Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer behavior awareness","Analytical thinking","Job ownership","Structure","Discipline"]

Lead growth for an SMB portfolio by managing relationships with foodpanda’s restaurant partners. Use data analysis and reporting to resolve operational and invoicing issues, identify opportunities through operational best practices, and evaluate partner compliance with foodpanda operations. Partner with Commercial and Marketing teams to implement and scale marketing campaigns and educate SMB partners on foodpanda’s marketing suite, while contributing to high-impact commercial ad-hoc projects.

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Delivery Hero
Delivery Hero
1 day ago

Manager, Account Management

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead growth for an SMB portfolio by managing relationships with foodpanda’s restaurant partners. Use data analysis and reporting to resolve operational and invoicing issues, identify opportunities through operational best practices, and evaluate partner compliance with foodpanda operations. Partner with Commercial and Marketing teams to implement and scale marketing campaigns and educate SMB partners on foodpanda’s marketing suite, while contributing to high-impact commercial ad-hoc projects.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Conduct data analysis, reporting, and operational and invoicing resolutions to support SMB partners.
  • •Deepen relationships with foodpanda’s SMB partners using proprietary learning tools.
  • •Work with Commercial and Marketing teams to implement and scale marketing campaigns for SMB growth.
  • •Educate SMB partners on the foodpanda marketing suite and grow adoption on the foodpanda platform.
  • •Partner with the Operations team to evaluate operational compliance and use data to find growth opportunities through best practices.

Key Requirements

  • •Minimum 1 year of experience in a client-facing role (restaurant, FMCG, tech, e-commerce, or related industries).
  • •A keen sense of customer behavior and how content quality affects purchasing decisions.
  • •An analytical mindset with a knack for finding opportunities within data patterns.
  • •Strong job ownership, structure, and discipline in a high-accountability environment.
  • •Intermediate proficiency in Microsoft Excel and PowerPoint.
Experience:1+ yearsRestaurantFMCGTechE-commerce
Skills:Customer behavior awarenessAnalytical thinkingJob ownershipStructureDiscipline
Languages:English
Tech Stack:Microsoft ExcelMicrosoft PowerPoint

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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