Prisoner Custody Officer (Cambridge, Cambridgeshire, GB, CB1 1BT)

Serco
Cambridge
Workplace: OnsiteFull time26,226 - 27,000 annuallyFunction: Communications, PR & CommunitySkills: ["Communication","Teamwork","Problem-solving","Emotional resilience","Attention to detail"]

Prisoner Custody Officers (PCOs) work in Prisoner Escort Custody Services to provide safe and secure escorting and custody for detainees in court settings, handling detainee management, safety, confidentiality, and liaison with court staff and law enforcement. The role includes 35-hour weeks with shift flexibility, ongoing training, and opportunities for salary progression. Based at Cambridge Crown Court with a focus on safeguarding and professional conduct within the justice system.

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Serco
Serco
6 months ago

Prisoner Custody Officer (Cambridge, Cambridgeshire, GB, CB1 1BT)

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Last checked: 4 hours agoStatus: Live

Job Summary

Prisoner Custody Officers (PCOs) work in Prisoner Escort Custody Services to provide safe and secure escorting and custody for detainees in court settings, handling detainee management, safety, confidentiality, and liaison with court staff and law enforcement. The role includes 35-hour weeks with shift flexibility, ongoing training, and opportunities for salary progression. Based at Cambridge Crown Court with a focus on safeguarding and professional conduct within the justice system.
Location: Cambridge
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Escort defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety (handcuffed if necessary).
  • •Monitor and supervise detainees during court sessions to ensure they remain secure and do not pose risks to themselves or others.
  • •Maintain discretion and confidentiality regarding sensitive information discussed during court proceedings.
  • •Listen to harrowing testimonies and evidence and provide professional support while maintaining personal wellbeing.
  • •Ensure detainees have access to food and drink and accommodate dietary requirements.

Pay and Benefits

Salary: 26,226 - 27,000 annually
Perks:PensionLife InsuranceHealth InsuranceDentalDiscounts

Key Requirements

  • •Two years remaining on your current visa and one year residence in the UK for vetting purposes (as stated on the posting)
  • •Current valid driver’s license and good written and verbal communication skills
  • •Reasonably fit and able to manage challenging situations with professionalism and care
  • •High level of responsibility, vigilance and discretion in handling sensitive information
  • •Ability to work as part of a team in a judicial environment and complete required paperwork accurately
Experience:Public sectorJustice
Skills:CommunicationTeamworkProblem-solvingEmotional resilienceAttention to detail
Languages:English

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn