Senior Customer Success Engineer, Japan

GitLab
Japan
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Collaboration","Mentorship","Problem-solving","Workshop leadership"]

Partner with customers across APJ to deliver measurable value from GitLab through hands-on technical guidance and proactive enablement. Provide on-demand consultancy via Zoom and written channels to unblock implementations and improve adoption of DevSecOps practices across the software delivery lifecycle. Collaborate with Account Executives and Renewals Managers on technical recommendations that support retention and expansion, run workshops and demos, and contribute back via documentation, enablement content, and mentoring.

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FursaFursa
GitLab
GitLab
23 hours ago

Senior Customer Success Engineer, Japan

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Partner with customers across APJ to deliver measurable value from GitLab through hands-on technical guidance and proactive enablement. Provide on-demand consultancy via Zoom and written channels to unblock implementations and improve adoption of DevSecOps practices across the software delivery lifecycle. Collaborate with Account Executives and Renewals Managers on technical recommendations that support retention and expansion, run workshops and demos, and contribute back via documentation, enablement content, and mentoring.
Location: Japan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide on-demand technical consultancy and solution guidance through Zoom and written channels to help customers solve issues and design/implement GitLab solutions.
  • •Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
  • •Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations.
  • •Partner with Account Executives and Renewals Managers to align technical recommendations with customer objectives and account plans.
  • •Plan and lead customer workshops, demos, and enablement sessions; maintain specialty competency and contribute enablement documentation and mentoring.

Pay and Benefits

Perks:Health InsuranceEquityPaid Leave

Key Requirements

  • •Experience providing technical consultancy and solution guidance via video calls and written channels to help customers adopt technical solutions successfully.
  • •Familiarity with DevSecOps workflows, including source code management, CI/CD, security, and Agile planning.
  • •Hands-on technical background in software development or systems engineering (or equivalent practical experience).
  • •Strong communication and collaboration skills to explain complex technical topics clearly and work effectively with customers and account teams.
  • •Must be based in Japan with full working rights in Japan; fluent in Japanese and English.
Experience:DevSecOpsSoftware developmentCustomer-facing technical consultancy
Skills:CommunicationCollaborationMentorshipProblem-solvingWorkshop leadership
Languages:JapaneseEnglish
Tech Stack:DevSecOpsZoomCI/CDSource code managementAgile

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

GitLab
Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn