Key Account Manager

Qlub
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4-6 yearsSkills: ["Communication","Relationship-building","Commercial acumen","Analytical mindset","Ownership"]

Own a named portfolio of qlub’s most strategic F&B partners, serving as the primary contact for multi-outlet chains and hospitality brands. Drive retention and expansion by growing GMV, increasing adoption across new outlets and products, and preventing churn. Lead joint business plans and quarterly reviews, negotiate commercials and renewals, identify risks early, and align with Sales, Product, Operations, and Marketing to influence roadmap execution.

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FursaFursa
Qlub
Qlub
4 days ago

Key Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own a named portfolio of qlub’s most strategic F&B partners, serving as the primary contact for multi-outlet chains and hospitality brands. Drive retention and expansion by growing GMV, increasing adoption across new outlets and products, and preventing churn. Lead joint business plans and quarterly reviews, negotiate commercials and renewals, identify risks early, and align with Sales, Product, Operations, and Marketing to influence roadmap execution.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a named portfolio of qlub’s largest F&B key accounts and be the single point of accountability for their success.
  • •Drive retention and expansion targets by growing GMV, increasing adoption across new outlets and products, and defending against churn.
  • •Build and run joint business plans and quarterly reviews with clear goals, owners, and timelines.
  • •Negotiate and manage commercials, renewals, and expansion terms for both the partner and qlub.
  • •Spot and address risks early (declining adoption, quiet outlets, competitive pressure, stalled rollouts) and partner cross-functionally to execute initiatives.

Key Requirements

  • •4 to 6 years in key account management, strategic account management, or enterprise client management.
  • •Proven track record owning a portfolio of large, multi-location or enterprise accounts with retention and growth results.
  • •Strong commercial acumen, including experience with negotiation, renewals, and contract management.
  • •Excellent communication and relationship-building skills, including with C-level stakeholders.
  • •Fluency in English; proficiency with CRM systems, reporting tools, and Google Workspace.
Experience:4-6 yearsFintechPaymentsHospitalityHospitality techMarketplace
Skills:CommunicationRelationship-buildingCommercial acumenAnalytical mindsetOwnership
Languages:EnglishArabic
Tech Stack:CRMGoogle Workspace

Company Brief

Qlub
Qlub provides a QR‑based, app‑free restaurant payments and ordering platform that enables customers to browse menus, order, split bills, and pay instantly. The company focuses on speeding checkouts, increasing table turnover, and delivering analytics and integrations for hospitality operators.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2021
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor