Senior Community Manager

Fivetran
Oregon, Colorado
Workplace: RemoteFull timeUSD 130,068 - 162,585.5 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Written communication","Facilitation","De-escalation","Cross-functional collaboration","Emotional intelligence"]

Lead the dbt community team’s digital engagement, with a primary focus on operating and growing the dbt Slack community. Own day-to-day moderation and support workflows, develop community guidelines and engagement programming, and coach moderators. Create content systems to keep members informed and activated, measure engagement and community health with KPIs, and surface insights to Product, Marketing, and Support to close the loop globally.

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Fivetran
Fivetran
1 day ago

Senior Community Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead the dbt community team’s digital engagement, with a primary focus on operating and growing the dbt Slack community. Own day-to-day moderation and support workflows, develop community guidelines and engagement programming, and coach moderators. Create content systems to keep members informed and activated, measure engagement and community health with KPIs, and surface insights to Product, Marketing, and Support to close the loop globally.
Location: Oregon, Colorado
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide.
  • •Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
  • •Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement.
  • •Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
  • •Measure key engagement and health metrics (growth, activation, retention, response times, sentiment), run experiments, and surface insights to Product, Marketing, and Support.

Pay and Benefits

Salary: USD 130,068 - 162,585.5 annually
Perks:Health InsurancePaid LeaveSick TimeParental LeaveHolidaysRsusCell PhoneVolunteer Days

Key Requirements

  • •5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
  • •Owned day-to-day operations for a large online community (Slack/Discord/forum), including moderation, member support, and community health.
  • •Strong understanding of online community dynamics to cultivate trust, belonging, and shared purpose at scale.
  • •Experience building and improving moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement.
  • •Excellent written communication and facilitation skills, including de-escalation and empathetic engagement.
Experience:5+ yearsDigital community managementOnline communitiesDistributed environment
Skills:Written communicationFacilitationDe-escalationCross-functional collaborationEmotional intelligence
Languages:English
Tech Stack:SlackDiscordCommon RoomKnowledge baseIntegrationsWeb portal

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn