Field Technician I - Fort Myers, FL

Lumen
United States
Workplace: OnsiteFull timeUSD 41,310 - 54,570 annuallyFunction: Field Service, Maintenance & Skilled TradesEducation: high_schoolSkills: ["Problem-solving","Analytical skills","Communication","Customer service","Independent work","Time management","Team collaboration"]

Install and activate customer services, perform network repairs and troubleshooting, and carry out preventive maintenance to ensure reliable connectivity. Work independently in the field while partnering with a field operations team to resolve technical issues, diagnose and escalate complex problems, and deliver professional customer experiences. Maintain accurate service records and participate in on-call rotations after training, with occasional after-hours support as needed.

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FursaFursa
Lumen
Lumen
1 day ago

Field Technician I - Fort Myers, FL

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Install and activate customer services, perform network repairs and troubleshooting, and carry out preventive maintenance to ensure reliable connectivity. Work independently in the field while partnering with a field operations team to resolve technical issues, diagnose and escalate complex problems, and deliver professional customer experiences. Maintain accurate service records and participate in on-call rotations after training, with occasional after-hours support as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Perform customer installations, network installations, repairs, and service activations.
  • •Troubleshoot and resolve technical service issues using established procedures and tools.
  • •Conduct preventive maintenance to ensure network reliability and performance.
  • •Diagnose and escalate complex technical issues as needed.
  • •Maintain accurate records and collaborate on continuous operational improvements, including on-call rotation and occasional after-hours support.

Pay and Benefits

Salary: USD 41,310 - 54,570 annually
Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •High school diploma, GED, or an equivalent combination of education and experience.
  • •Experience troubleshooting technical, mechanical, electrical, telecommunications, or IT-related issues.
  • •Strong problem-solving and analytical skills to identify and resolve customer issues.
  • •Ability to work independently while managing time and priorities in a field-based environment.
  • •Comfort working outdoors in all seasons and weather conditions, plus strong verbal and written communication skills.
Experience:TelecommunicationsFiberNetwork infrastructureIT supportCustomer service
Education:High School
Skills:Problem-solvingAnalytical skillsCommunicationCustomer serviceIndependent workTime managementTeam collaboration
Licenses:Driver's license

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn