Service Delivery Manager (Hybrid)
Madrid
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Skills: ["Customer service mindset","Analytical skills","Organizational skills","Audit mindset","Communication","Presentation skills","Workshop facilitation skills","Coaching","Stakeholder communication","Self-sufficiency"]Own the service delivery of government solutions, managing support and maintenance contracts for software and equipment (including third parties). Serve as the main customer interface, ensure SLA fulfillment and customer satisfaction, and lead governance of incident, problem, and change management. Manage customer account reporting, renewals, renewals and upsell opportunities, coordinate issue resolution with internal/external teams, and provide cost forecasting and risk evaluation. Work with security to maintain obligations and certifications.
