Technical Support Representative

Barracuda Networks
Ottawa
Workplace: HybridFull timeCAD 50,000+Function: Customer Support (Service Desk)Education: associatesSkills: ["Customer focus","Troubleshooting","Problem resolution","Documentation","Communication"]

Provide entry-level front-line support for Barracuda’s networking and security products from an Ottawa hybrid team. You’ll troubleshoot customer issues via email, phone, and chat; create and publish product solutions; and document, escalate, and follow through on product bugs. Through ongoing training, you’ll build expertise in network and security technologies and scripting to resolve high-volume support requests effectively.

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Barracuda Networks
Barracuda Networks
1 day ago

Technical Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide entry-level front-line support for Barracuda’s networking and security products from an Ottawa hybrid team. You’ll troubleshoot customer issues via email, phone, and chat; create and publish product solutions; and document, escalate, and follow through on product bugs. Through ongoing training, you’ll build expertise in network and security technologies and scripting to resolve high-volume support requests effectively.
Location: Ottawa
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Interface with customers at a high volume to troubleshoot and resolve product support issues via email, phone, and chat.
  • •Create, revise, and publish internal and public-facing product solutions.
  • •Document, escalate, and follow through on product bugs and/or issues.
  • •Develop skills in Barracuda network and security products through ongoing training.
  • •Work within a team and report to the Tech Support Manager.

Pay and Benefits

Salary: CAD 50,000
Perks:Health InsuranceRetirementPaid LeaveEquity

Key Requirements

  • •Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.), or equivalent experience.
  • •Strong troubleshooting and problem-resolution skills with a customer-centric mindset.
  • •Basic networking or server experience, including technical understanding of TCP/IP, routing, and DHCP.
  • •Ability to learn and adapt quickly to changing circumstances, direction, and strategy.
  • •Experience with scripting languages such as Bash, Shell, Perl, or Python.
Experience:CybersecurityNetworkingTechnical support
Education:Associate's in IT
Skills:Customer focusTroubleshootingProblem resolutionDocumentationCommunication
Certifications:CCNACompTIACisco
Tech Stack:CCNACompTIACiscoTCP/IPRoutingDHCPBashShellPerlPythonEmailPhoneChatXDR

Company Brief

Barracuda Networks
Provides cloud-enabled security and data protection solutions including email protection, network and application security, and backup and recovery services for businesses, service providers, and government organizations worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Campbell, United States
Founded: 2003
WebsiteLinkedIn