Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Boston (Hybrid) (Burlington, MA, US, 01803)

SAP
Burlington
Workplace: HybridFull timeUSD 78,000 - 180,700 annuallyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Collaboration","Strategic guidance","Issue resolution","Escalation management","Problem-solving"]

Guide customers through their business journey with SAP Cloud solutions as part of the SAP Academy for Customer Success. Complete a 10-month learn-apply program with classroom and field phases, enhance your solution-portfolio expertise, and drive retention, renewals, references, and upsells. Serve as a strategic point of contact across the customer lifecycle—from deal signature and provisioning to monitoring, business case achievement, and escalations—while building AI-aware, industry-ready customer skills.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Boston (Hybrid) (Burlington, MA, US, 01803)

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Job Summary

Guide customers through their business journey with SAP Cloud solutions as part of the SAP Academy for Customer Success. Complete a 10-month learn-apply program with classroom and field phases, enhance your solution-portfolio expertise, and drive retention, renewals, references, and upsells. Serve as a strategic point of contact across the customer lifecycle—from deal signature and provisioning to monitoring, business case achievement, and escalations—while building AI-aware, industry-ready customer skills.
Location: Burlington
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Successfully complete the academy program and onboarding with on-the-job training and mentoring from a senior CSM.
  • •Oversee key customer milestones across the lifecycle—from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
  • •Increase customer satisfaction, retention, renewals, references, and upsells for assigned Cloud solutions and portfolio.
  • •Serve as the strategic point of contact within the solution portfolio and leverage SAP resources to maintain overall customer health.
  • •Enhance solution-portfolio skills and drive value realization through customer retention and business transformation activities.
Travel: High travel

Pay and Benefits

Salary: USD 78,000 - 180,700 annually

Key Requirements

  • •Complete a 10-month learn-apply program with classroom and field phases to prepare for a customer-facing CSM role.
  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Deliver strategic guidance that drives customer success, long-term value, and satisfaction by resolving issues and managing escalations.
  • •Demonstrate cooperative, productive relationship management internally and with customers.
  • •Apply AI fundamentals (adoption mindset, agentic AI practice, and context engineering ethics) to identify business problems solvable with AI.
Experience:2-3 yearsCustomer successConsultingAccount managementCloudDigital transformation
Skills:CollaborationStrategic guidanceIssue resolutionEscalation managementProblem-solving
Languages:English
Tech Stack:SAPCloudS/4HANA FinanceSAP Finance & Spend Management (F&S)Finance & Quote to Cash (Q2C)ProcurementSAP SuccessFactors (HCM)SAP Supply Chain Management (SCM)SAP Customer Experience (CX)SAP Business Transformation Management (BTM)SAP Business Technology Platform (BTP)SAP Business Data Cloud (BDC)AIIntegrationAnalyticsApplication developmentDatabase and data managementBusiness process management

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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