Assistant Manager, Usage and Rewards - Hang Seng Bank (HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Innovation","Resilience","Communication","Interpersonal skills","Problem-solving"]

Drive card usage and rewards growth by delivering credit-card spending targets, customer engagement, and campaign awareness through promotions and partner-led programs. Analyze customer behavior and spend patterns to design and execute integrated marketing initiatives, innovate new usage propositions, and manage budgets including planning, payments, reconciliation, and performance reporting. Coordinate across marketing, analytics, and digital teams to ensure accurate execution and an improved customer experience.

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FursaFursa
HSBC
HSBC
1 day ago

Assistant Manager, Usage and Rewards - Hang Seng Bank (HK)

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Last checked: 5 hours agoStatus: Live

Job Summary

Drive card usage and rewards growth by delivering credit-card spending targets, customer engagement, and campaign awareness through promotions and partner-led programs. Analyze customer behavior and spend patterns to design and execute integrated marketing initiatives, innovate new usage propositions, and manage budgets including planning, payments, reconciliation, and performance reporting. Coordinate across marketing, analytics, and digital teams to ensure accurate execution and an improved customer experience.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Contribute to achieve business targets for card spending, customer engagement, and awareness via credit-card features, value propositions, promotions, and projects.
  • •Organize and implement merchant-partner joint promotions and targeted customer spending programs, including analysis of marketing situations, customer behavior, and spending patterns.
  • •Develop, grow, and maintain merchant partnerships to drive sustainable spending growth cost-effectively day to day.
  • •Innovate and commercialize new usage propositions and initiatives to drive adoption with external retail partners.
  • •Manage program budget planning, payment, reconciliation, and monitor/report program performance to iteratively improve results.

Key Requirements

  • •University degree with at least 3 years of relevant experience, preferably in the credit card industry.
  • •Strong innovation mindset with readiness to tackle challenges in a dynamic environment.
  • •High personal drive and resilience.
  • •Excellent communication and interpersonal skills, with experience developing or managing internal/external partnerships.
  • •Strong problem-solving and analytical skills, plus creative and critical thinking.
Experience:3+ years
Education:Bachelor's
Skills:InnovationResilienceCommunicationInterpersonal skillsProblem-solving
Languages:EnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn