Agoda

2 months ago

Associate Director - Data Analytics Customer Experience Group (Bangkok based, relocation provided)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead and mentor a data analytics team in Bangkok to deliver strategic, action-oriented insights that shape decisions across Marketing, Product, and Partner Services. Drive initiatives like predictive modeling, customer segmentation, and BI dashboards to optimize customer wait times, call demand, and overall business performance, while ensuring timely, high-quality analytical outputs in a highly multicultural environment.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead a team to define problems, extract and analyze data, and present findings through compelling visualizations.
•Drive strategic analytics projects that influence Marketing, Product, and Partner Services, from problem definition to communicating results.
•Oversee predictive modeling to optimize customer wait times and call demand, and develop customer segmentation for personalized service.
•Ensure timely, error-free delivery of analytical outputs and maintain strong communication with stakeholders on progress and timelines.
•Mentor and develop team members, foster a culture of continuous improvement, and balance multiple priorities under tight deadlines.

Pay and Benefits

Perks:RelocationHealth InsuranceAnnual BonusEmployee Discount

Key Requirements

•Bachelor’s degree in mathematics, statistics, data science, computer sciences, engineering or a related degree program with outstanding academic results
•8+ years of relevant experience, including 4+ years of experience as a people manager
•SQL proficiency: can extract data from large databases using SQL to develop data queries
•Excellent problem-solving skills including the ability to analyze and resolve complex problems
•Fluent in English both spoken and written – additional languages are a plus

Experience:8+ yearsTravelHospitalityE-commerce

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingData storytellingStakeholder management

Languages:English

Tech Stack:SQLData visualizationBusiness intelligence

Company Brief

Agoda

Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn

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Agoda

2 months ago

Associate Director - Data Analytics Customer Experience Group (Bangkok based, relocation provided)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead a team to define problems, extract and analyze data, and present findings through compelling visualizations.
•Drive strategic analytics projects that influence Marketing, Product, and Partner Services, from problem definition to communicating results.
•Oversee predictive modeling to optimize customer wait times and call demand, and develop customer segmentation for personalized service.
•Ensure timely, error-free delivery of analytical outputs and maintain strong communication with stakeholders on progress and timelines.
•Mentor and develop team members, foster a culture of continuous improvement, and balance multiple priorities under tight deadlines.

Pay and Benefits

Perks:RelocationHealth InsuranceAnnual BonusEmployee Discount

Key Requirements

•Bachelor’s degree in mathematics, statistics, data science, computer sciences, engineering or a related degree program with outstanding academic results
•8+ years of relevant experience, including 4+ years of experience as a people manager
•SQL proficiency: can extract data from large databases using SQL to develop data queries
•Excellent problem-solving skills including the ability to analyze and resolve complex problems
•Fluent in English both spoken and written – additional languages are a plus

Experience:8+ yearsTravelHospitalityE-commerce

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingData storytellingStakeholder management

Languages:English

Tech Stack:SQLData visualizationBusiness intelligence

Company Brief

Agoda

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn