Associate Renewals Manager

GitLab
Ireland, Israel
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Collaboration","Negotiation","Closing"]

Own the renewals process to retain and expand ARR by driving customer renewals through phone, video, and email while minimizing churn and contraction. Evaluate license usage and complete true-up requirements, align renewal quotes to customer business needs, and ensure renewals close on time. Partner with Sales and Customer Success to plan renewal strategy using customer analytics, and coordinate accurate PO/order forms for internal approvals, including admin support for Renewals Managers and Account Executives.

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FursaFursa
GitLab
GitLab
1 week ago

Associate Renewals Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the renewals process to retain and expand ARR by driving customer renewals through phone, video, and email while minimizing churn and contraction. Evaluate license usage and complete true-up requirements, align renewal quotes to customer business needs, and ensure renewals close on time. Partner with Sales and Customer Success to plan renewal strategy using customer analytics, and coordinate accurate PO/order forms for internal approvals, including admin support for Renewals Managers and Account Executives.
Location: Ireland, Israel
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Maximize customer retention through renewal sales outreach (phone, video, and email) while minimizing churn and contraction.
  • •Execute renewals to retain or expand ARR.
  • •Evaluate license usage and complete true-up requirements.
  • •Align renewal quotes to customers’ business needs and goals.
  • •Provide renewals administration support, ensure timely deal closure, and coordinate PO/order forms for approvals; collaborate with Sales and Customer Success on renewals strategy using analytics.

Pay and Benefits

Perks:Health InsuranceEquityPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Related sales or customer experience (e.g., SDR, BDR, sales ops, deal desk, customer service, CSM).
  • •Progressive experience in B2B software sales.
  • •Experience with subscription GTM approaches for customer success management and renewals.
  • •Strong communication and collaboration skills with a motivated, results-oriented approach.
  • •Negotiation, presentation, and closing skills; technical product exposure (DevOps, SDLC, or application development) is a plus.
Experience:B2B softwareSubscription GTMCustomer successRenewalsDevOps
Skills:CommunicationInterpersonal skillsCollaborationNegotiationClosing

Company Brief

GitLab
Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn