Manager, Success Operations

Thumbtack
Ontario
Workplace: RemoteFull timeCAD 120,700 - 156,200 annuallyFunction: Revenue Operations (RevOps)Experience: 7+ yearsSkills: ["Executive stakeholder management","Strategic decision-making","Analytical problem-solving","Team leadership","Cross-functional collaboration"]

Lead Success Operations as a strategic partner and operational builder, translating marketplace goals into rigorous execution. Own headcount and capacity forecasting, optimize the tech stack, and deploy AI automation to scale fulfillment workflows. Manage operators and analysts who bridge product capabilities and customer/pro needs to improve staffing models, retention, and revenue outcomes. Drive cross-functional execution, design scalable fulfillment workflows for partnerships, and establish an executive business review cadence.

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FursaFursa
Thumbtack
Thumbtack
7 months ago

Manager, Success Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead Success Operations as a strategic partner and operational builder, translating marketplace goals into rigorous execution. Own headcount and capacity forecasting, optimize the tech stack, and deploy AI automation to scale fulfillment workflows. Manage operators and analysts who bridge product capabilities and customer/pro needs to improve staffing models, retention, and revenue outcomes. Drive cross-functional execution, design scalable fulfillment workflows for partnerships, and establish an executive business review cadence.
Location: Ontario
Workplace: Remote
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Manager level

Key Responsibilities

  • •Develop operational strategy to help Customer and Pro Success teams maximize revenue, activation, and retention impact.
  • •Own headcount and capacity forecasting models to create precise staffing plans and budget requirements.
  • •Deploy AI automation and optimize the tech stack to reduce manual friction and increase agent efficiency.
  • •Partner with Product, Product ops, Sales, and Service to improve pro retention and ROI.
  • •Lead and up-level a team of operators and analysts to deliver rigorous execution with P&L ownership.

Pay and Benefits

Salary: CAD 120,700 - 156,200 annually

Key Requirements

  • •7+ years in Customer Success Ops, Marketplace Ops, Revenue Ops, BizOps, or similar operational roles.
  • •Experience working in a marketplace, gig economy platform, or fast-moving consumer or SMB-facing ecosystem.
  • •Proven ability to influence C-level stakeholders and translate business vision into executable strategies.
  • •Experience building and managing tools and workflows across Salesforce, Gainsight, Looker, or internal systems.
  • •Strong analytical background with SQL proficiency preferred.
Experience:7+ yearsMarketplacesGig economyB2BSMB facing
Skills:Executive stakeholder managementStrategic decision-makingAnalytical problem-solvingTeam leadershipCross-functional collaboration
Tech Stack:SalesforceGainsightLookerSQLAI automation

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn