Manager, Success Operations

Lead Success Operations as a strategic partner and operational builder, translating marketplace goals into rigorous execution. Own headcount and capacity forecasting, optimize the tech stack, and deploy AI automation to scale fulfillment workflows. Manage operators and analysts who bridge product capabilities and customer/pro needs to improve staffing models, retention, and revenue outcomes. Drive cross-functional execution, design scalable fulfillment workflows for partnerships, and establish an executive business review cadence.