Thumbtack

11 months ago

Senior Sales Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Build and maintain performance ETLs and dashboards to measure compensation attainment and operational KPIs. Partner with sales and service operations to analyze data and deliver actionable insights for optimizing customer funnels. Propose and implement technical solutions and process improvements that enhance efficiency across Sales and Service Operations. Lead data-driven initiatives as a project manager and support leadership with analysis and reporting to drive strategic decisions.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Develop and maintain performance ETLs and dashboards for compensation attainment and operational performance metrics.
•Collaborate with sales, service operations, and cross-functional partners to analyze data and provide actionable insights.
•Propose and implement technical solutions and process improvements to increase efficiency and effectiveness across sales and service operations.
•Lead data-driven initiatives as a project manager, ensuring timely delivery and alignment with departmental goals.
•Support the Head of Commercial Operations Performance with analysis and reporting to drive strategic decisions.

Key Requirements

•3+ years writing SQL and using data visualization tools such as Tableau or Looker.
•Strong experience blending HR, app/website usage, and CRM data (Salesforce, Workday, and Genesys preferred).
•2+ years experience with project management tools like JIRA or Asana.
•Proficiency analyzing complex datasets to draw insights and identify process improvement opportunities.
•Understanding of service and customer service operations and key performance indicators (KPIs).

Experience:3+ years

Skills:CollaborationCommunicationAdaptabilityProject managementAnalytical thinking

Tech Stack:SQLTableauLookerSalesforceWorkdayGenesysJIRAAsanaETL

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

11 months ago

Senior Sales Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Develop and maintain performance ETLs and dashboards for compensation attainment and operational performance metrics.
•Collaborate with sales, service operations, and cross-functional partners to analyze data and provide actionable insights.
•Propose and implement technical solutions and process improvements to increase efficiency and effectiveness across sales and service operations.
•Lead data-driven initiatives as a project manager, ensuring timely delivery and alignment with departmental goals.
•Support the Head of Commercial Operations Performance with analysis and reporting to drive strategic decisions.

Key Requirements

•3+ years writing SQL and using data visualization tools such as Tableau or Looker.
•Strong experience blending HR, app/website usage, and CRM data (Salesforce, Workday, and Genesys preferred).
•2+ years experience with project management tools like JIRA or Asana.
•Proficiency analyzing complex datasets to draw insights and identify process improvement opportunities.
•Understanding of service and customer service operations and key performance indicators (KPIs).

Experience:3+ years

Skills:CollaborationCommunicationAdaptabilityProject managementAnalytical thinking

Tech Stack:SQLTableauLookerSalesforceWorkdayGenesysJIRAAsanaETL

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn