Senior MS Engineer - Windows (L2)

NTT
Mumbai
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Collaboration","Documentation","Client-focus","Ability to work under pressure"]

Maintain clients’ IT infrastructure as a Cross Technology Managed Services Engineer (L2), proactively monitoring, diagnosing, and resolving incidents and problems. Manage work queues within SLAs, update and audit service tickets, and execute changes with risk-aware documentation. Collaborate with teams and clients for second-level support, identify improvements and automation opportunities, handle escalations, and assist with disaster recovery tests when needed.

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FursaFursa
NTT
NTT
1 week ago

Senior MS Engineer - Windows (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Maintain clients’ IT infrastructure as a Cross Technology Managed Services Engineer (L2), proactively monitoring, diagnosing, and resolving incidents and problems. Manage work queues within SLAs, update and audit service tickets, and execute changes with risk-aware documentation. Collaborate with teams and clients for second-level support, identify improvements and automation opportunities, handle escalations, and assist with disaster recovery tests when needed.
Location: Mumbai
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore services.
  • •Manage work queues and handle incidents/requests within agreed SLAs, updating tickets with actions taken.
  • •Execute changes with careful risk mitigation and contribute to change management with detailed documentation.
  • •Audit incident and request tickets for quality, recommend improvements, and identify automation tasks to improve efficiency.
  • •Handle client escalations professionally and assist with disaster recovery functions and tests when necessary.

Key Requirements

  • •Moderate-level experience in managed services roles handling cross-technology infrastructure.
  • •Knowledge of ticketing tools, preferably ServiceNow.
  • •Familiarity with ITIL processes and experience working with vendors and third parties.
  • •Proficiency in planning activities/projects while accounting for changing circumstances.
  • •Bachelor’s degree in IT/Computing or equivalent work experience.
Education:Bachelor's in IT/Computing
Skills:CommunicationCollaborationDocumentationClient-focusAbility to work under pressure
Tech Stack:WindowsServiceNowITILSLAsDisaster recoveryTicketing tools

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn