Senior Manager - Renewals, Retention and Expansion

Codingal
Bengaluru
Workplace: OnsiteFull timeUSD 800,000 - 1,200,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Coaching","Team leadership","Communication","Negotiation","Analytical thinking"]

Lead the renewals, retention, and expansion function responsible for growing repeat revenue from an existing customer base. Own monthly and quarterly revenue targets across renewals and upsell, build forecasting and a retention pipeline, and coach a high-performing customer revenue team. Drive at-risk retention and reactivation strategies, create sales enablement assets, and partner cross-functionally to keep CRM, dashboards, and customer insights accurate.

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FursaFursa
Codingal
Codingal
23 hours ago

Senior Manager - Renewals, Retention and Expansion

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead the renewals, retention, and expansion function responsible for growing repeat revenue from an existing customer base. Own monthly and quarterly revenue targets across renewals and upsell, build forecasting and a retention pipeline, and coach a high-performing customer revenue team. Drive at-risk retention and reactivation strategies, create sales enablement assets, and partner cross-functionally to keep CRM, dashboards, and customer insights accurate.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Own monthly and quarterly repeat revenue targets across renewals, recurring payments, and upsell.
  • •Build a predictable retention revenue and expansion pipeline, maintain accurate forecasts, and report risks and opportunities.
  • •Lead, coach, and develop the customer revenue team via target setting, pipeline reviews, call coaching, and performance management.
  • •Identify at-risk customers and create strategies for retention, reactivation, upselling, and cross-selling.
  • •Create sales enablement playbooks and collaborate cross-functionally with Revenue Operations to maintain CRM data, dashboards, campaigns, and customer insights.

Pay and Benefits

Salary: USD 800,000 - 1,200,000 annually
Perks:EquityHealth InsuranceMeal AllowanceMidnight Snacks

Key Requirements

  • •2+ years of experience in sales, account management, renewals, customer expansion, or a similar revenue-focused role.
  • •At least 1 year leading and managing a sales or customer revenue team.
  • •Demonstrated success achieving revenue targets through renewals, upselling, cross-selling, or account growth.
  • •Strong experience with sales coaching, target setting, pipeline management, and performance management.
  • •Experience using CRM and customer engagement tools with strong analytical ability using dashboards and performance data.
Experience:3+ yearsEdTechConsumer internetSubscription businessesB2C salesCustomer renewalsRetentionInternational customers
Skills:CoachingTeam leadershipCommunicationNegotiationAnalytical thinking
Tech Stack:CRMDashboards

Eligibility

Nationality:US National

Company Brief

Codingal
Provides online coding classes, competitive programming coaching, and project-based curricula for K-12 students, offering live classes, contests, and mentorship to build coding skills and prepare learners for tech careers.
Industry: EdTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Bengaluru, India
Website