Temporary Support Associate

Tapestry
United States
Workplace: OnsitePart timeFunction: Product ManagementExperience: 1+ yearsSkills: ["Customer Focus","Drive for Results","Interpersonal Savvy","Learning on the Fly","Dealing with Ambiguity"]

Deliver an elevated, personalized Coach shopping experience while representing the brand on the sales floor. Meet individual and store sales goals by styling clients, driving cross-sell/upsell recommendations, and using omni-channel tools like mobile POS and clienteling. Support daily operations including cash wrap, inventory processing, replenishment, visual merchandising, and pickup/returns. Maintain service standards, security procedures, and a collaborative team environment.

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FursaFursa
Tapestry
Tapestry
4 days ago

Temporary Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deliver an elevated, personalized Coach shopping experience while representing the brand on the sales floor. Meet individual and store sales goals by styling clients, driving cross-sell/upsell recommendations, and using omni-channel tools like mobile POS and clienteling. Support daily operations including cash wrap, inventory processing, replenishment, visual merchandising, and pickup/returns. Maintain service standards, security procedures, and a collaborative team environment.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Represent Coach as a brand ambassador by adhering to style and service standards and building lasting client relationships through personalized styling and fashion advice.
  • •Drive sales via cross-selling, upselling, tailored recommendations, and by meeting or exceeding individual and team KPIs.
  • •Use mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
  • •Complete daily operational tasks such as cash wrap, inventory processing, replenishment, visual merchandising, and transaction handling (purchases, returns, exchanges, online pickups).
  • •Support inventory cycles (receive shipments, stock shelves, manage product movement) and maintain a clean, organized sales floor and stockroom while following retail policies and asset protection procedures.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ years of sales experience (luxury retail preferred) with knowledge of fashion trends and competitors.
  • •Experience operating POS and basic computer proficiency (iPad/laptop, Mobile POS), plus ability to read price/release sheets.
  • •Strong English proficiency and ability to work a fast-paced retail environment.
  • •Luxury retail background and social media savvy, including experience with live-stream shopping or video demos and clienteling (preferred).
  • •Ability to lift at least 25 lbs. regularly (up to 50 lbs occasionally) and maneuver on the sales floor and stockroom.
Experience:1+ yearsLuxury retail
Skills:Customer FocusDrive for ResultsInterpersonal SavvyLearning on the FlyDealing with Ambiguity
Languages:English
Tech Stack:POSMobile POSIPadLaptopSocial mediaShort-form videoLive-stream shoppingClienteling tools

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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Glassdoor: 3.7
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