Systems Engineering Engineer (TS/SCI Clearance)

Salesforce
United States
Workplace: OnsiteFull timeUSD 148,500 - 223,900 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 3+ yearsSkills: ["Communication","Multitasking","Problem-solving","Pressure tolerance"]

Own end-to-end, mission-critical platform support cases for Government Cloud customers, partnering with Worldwide Support, R&D, and Support Operations. Troubleshoot complex technical issues across web tiers, databases, integrations, and Salesforce technologies. Provide shift-based coverage to meet global customer needs, and establish yourself as a trusted platform and application expert.

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FursaFursa
Salesforce
Salesforce
1 day ago

Systems Engineering Engineer (TS/SCI Clearance)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own end-to-end, mission-critical platform support cases for Government Cloud customers, partnering with Worldwide Support, R&D, and Support Operations. Troubleshoot complex technical issues across web tiers, databases, integrations, and Salesforce technologies. Provide shift-based coverage to meet global customer needs, and establish yourself as a trusted platform and application expert.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Manage assigned mission-critical support cases end-to-end and act as a trusted platform and application expert.
  • •Troubleshoot technical issues across web tiers, databases, integrations, and Salesforce-specific technologies.
  • •Partner with Worldwide Support, R&D, and Support Operations to resolve complex, high-severity cases.
  • •Provide shift-based support coverage to meet global customer needs.

Pay and Benefits

Salary: USD 148,500 - 223,900 annually
Perks:MedicalDentalVision401kPaid ParentalLife InsuranceDisability Insurance

Key Requirements

  • •3+ years of experience in a technical support or services role.
  • •Comfort interacting with all levels of customer and company management and multi-tasking effectively under pressure.
  • •Understanding internet technologies such as firewalls, web servers, and proxy servers.
  • •Familiarity with relational databases, SQL, object-oriented design, XML, and SOAP web services.
  • •Hold an active TS/SCI clearance with Polygraph; candidate must be a U.S. citizen and complete a U.S. federal government MBI for a Moderate Public Trust position.
Experience:3+ yearsGovernment CloudSaaSMulti-tenant production
Skills:CommunicationMultitaskingProblem-solvingPressure tolerance
Certifications:Salesforce certification
Tech Stack:SQLJavaScriptHTMLCSSSOAPXMLApexVisualforceAPI programmingJava.NETFirewallsWeb serversProxy serversRelational databases

Eligibility

Nationality:US National
Security Clearance:TS/SCIPolygraph

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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