Head of Workplace Services

Decagon
San Francisco, New York
Workplace: OnsiteFull timeUSD 220,000 - 280,000 annuallyFunction: Facilities, Workplace & Physical OperationsExperience: 6+ yearsSkills: ["People leadership","Vendor management","Project execution","Budget management","Operational excellence"]

Lead Decagon’s global workplace strategy and day-to-day workplace operations as the Head of Workplace Services. Own real estate expansion and office build-outs, manage workplace budgets and vendor/partner relationships, and ensure operational excellence around safety, compliance, and employee experience. Build scalable programs, policies, and systems that create a consistent, high-quality workplace across locations while partnering closely with People, Finance, IT, and executive leadership.

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Decagon
Decagon
6 days ago

Head of Workplace Services

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Job Summary

Lead Decagon’s global workplace strategy and day-to-day workplace operations as the Head of Workplace Services. Own real estate expansion and office build-outs, manage workplace budgets and vendor/partner relationships, and ensure operational excellence around safety, compliance, and employee experience. Build scalable programs, policies, and systems that create a consistent, high-quality workplace across locations while partnering closely with People, Finance, IT, and executive leadership.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Facilities, Workplace & Physical Operations
Seniority: Sr. Director level

Key Responsibilities

  • •Lead and grow the Workplace team, setting vision and scalable processes for global office operations.
  • •Drive real estate strategy by negotiating leases, managing brokers/vendors, and overseeing build-outs and office openings across San Francisco, New York, and Europe.
  • •Manage workplace budgets and optimize spend across real estate, operations, and vendors to ensure efficiency at scale.
  • •Ensure operational excellence in offices, maintaining high standards for safety, compliance, and employee experience.
  • •Partner with People, Finance, IT, and Leadership to plan for growth and deliver spaces that enable collaboration and high performance.

Pay and Benefits

Salary: USD 220,000 - 280,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsRetirementParental LeaveWellness Stipend

Key Requirements

  • •6–8+ years of experience in workplace, real estate, or operations, ideally in high-growth startups or tech.
  • •Proven track record leading multi-site expansions and office build-outs.
  • •Experience with vendor management, project execution, and global workplace operations.
  • •Strong people leadership with the ability to build, inspire, and scale a team.
  • •Ability to balance strategic planning with tactical, hands-on execution across the US and Europe.
Experience:6+ yearsHigh-growth startupsTech
Skills:People leadershipVendor managementProject executionBudget managementOperational excellence

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor