Clinical Service Help Desk Analyst - Remote

NTT
Nashville
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Listening","Fast-paced work"]

Join the Provider Clinical Service Desk as a shift-flexible help desk analyst handling inbound healthcare customer calls in a 24/7 environment. You’ll troubleshoot and resolve incidents related to clinical applications (including Epic, Cerner, McKesson, and Meditech), document and escalate tickets as needed, and help drive timely resolution. The role requires comfortable screen reading for extended shifts, a quiet workspace, and wired high-speed internet.

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FursaFursa
NTT
NTT
1 week ago

Clinical Service Help Desk Analyst - Remote

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Last checked: 16 hours agoStatus: Live

Job Summary

Join the Provider Clinical Service Desk as a shift-flexible help desk analyst handling inbound healthcare customer calls in a 24/7 environment. You’ll troubleshoot and resolve incidents related to clinical applications (including Epic, Cerner, McKesson, and Meditech), document and escalate tickets as needed, and help drive timely resolution. The role requires comfortable screen reading for extended shifts, a quiet workspace, and wired high-speed internet.
Location: Nashville
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.
  • •Troubleshoot and resolve incidents involving workflow issues, application errors, user access, and functionality.
  • •Document ticket comments and close or escalate incidents and related issues in a timely manner.
  • •Drive incident resolution for a 24/7 service desk environment while remaining in the phone queue and workspace for extended shifts.
  • •Maintain a quiet private workspace with wired high-speed internet, and use a working cell phone for manager communication.
Travel: Low travel

Key Requirements

  • •Minimum 4 years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience (e.g., 2 years work and 2 years technical education).
  • •At least 1 year of technical troubleshooting experience.
  • •Minimum 1 year of call center/customer service/application support experience.
  • •High school diploma (or equivalent) and proficiency in typing plus English communication verbally and in writing.
  • •Shift flexibility, including nights, weekends, and/or holidays, with possible overtime based on business needs.
Experience:4+ yearsCall centerHealthcare
Education:High School
Skills:CommunicationInterpersonal skillsListeningFast-paced work
Languages:English
Tech Stack:EpicCernerMcKessonMeditechTwo-Factor Authentication

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn