IT Support Specialist (Saudi national)

WSP
Riyadh
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer service","Troubleshooting","Stakeholder coordination","Cybersecurity awareness","Continuous improvement"]

Deliver first- and second-line IT support for project staff across office and site locations on major roads and highways work in Riyadh. Diagnose and resolve hardware, software, network, and system issues; configure and troubleshoot endpoints and peripherals; support Microsoft Windows and Microsoft 365 tools; manage user access and onboarding/offboarding; maintain IT service tickets; and help ensure cybersecurity standards, patching, and compliance.

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FursaFursa
WSP
WSP
23 hours ago

IT Support Specialist (Saudi national)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver first- and second-line IT support for project staff across office and site locations on major roads and highways work in Riyadh. Diagnose and resolve hardware, software, network, and system issues; configure and troubleshoot endpoints and peripherals; support Microsoft Windows and Microsoft 365 tools; manage user access and onboarding/offboarding; maintain IT service tickets; and help ensure cybersecurity standards, patching, and compliance.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first- and second-line IT support to project staff and stakeholders, diagnosing and resolving hardware, software, network, and system issues.
  • •Configure, install, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and peripheral equipment.
  • •Support Microsoft Windows and Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, PowerPoint, and Word; manage user accounts, password resets, and access rights.
  • •Support network and infrastructure services including LAN, WAN, Wi-Fi, VPN, and connectivity; assist with monitoring and preventative maintenance.
  • •Ensure IT activities comply with WSP cybersecurity standards by supporting patching, antivirus/endpoint protection updates, incident monitoring, and ticketing/service delivery documentation.

Key Requirements

  • •Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
  • •Minimum 5 years of experience in IT support, service desk, desktop support, or infrastructure support.
  • •Strong knowledge of Microsoft Windows operating systems and Microsoft 365.
  • •Experience with Active Directory, Azure Active Directory, Exchange Online, and SharePoint.
  • •Relevant certifications such as Microsoft Certifications, CompTIA A+, Network+, ITIL, Cisco CCNA, or equivalent are preferred.
Experience:5+ yearsService deskDesktop supportInfrastructure supportProject deliveryConstruction sites
Education:Bachelor's
Skills:Customer serviceTroubleshootingStakeholder coordinationCybersecurity awarenessContinuous improvement
Certifications:Microsoft CertificationsCompTIA A+CompTIA Network+ITILCisco CCNA
Languages:English
Tech Stack:Microsoft WindowsMicrosoft 365OutlookTeamsSharePointExcelPowerPointWordActive DirectoryAzure Active DirectoryExchange OnlineTCP/IPDNSDHCPVPNRoutersSwitchesWi-FiWireless technologiesPrinters

Eligibility

Nationality:Saudi National

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn