Starlink Enterprise Account Manager (Fixed-Site)

SpaceX
California
Workplace: OnsiteFull timeUSD 115,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Presentation","Empathy","Active listening"]

Own the end-to-end relationship for a portfolio of enterprise Starlink customers from contract signature through onboarding, ongoing account management, and long-term retention and growth. Act as the primary point of contact to resolve issues, manage expectations, and ensure contract terms are fulfilled. Use customer feedback to influence programmatic and technical roadmap priorities, drive forecasted revenue, and lead process/system improvements to scale enterprise service and hardware value.

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FursaFursa
SpaceX
SpaceX
2 days ago

Starlink Enterprise Account Manager (Fixed-Site)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own the end-to-end relationship for a portfolio of enterprise Starlink customers from contract signature through onboarding, ongoing account management, and long-term retention and growth. Act as the primary point of contact to resolve issues, manage expectations, and ensure contract terms are fulfilled. Use customer feedback to influence programmatic and technical roadmap priorities, drive forecasted revenue, and lead process/system improvements to scale enterprise service and hardware value.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for a portfolio of enterprise customers, owning onboarding, ongoing account management, and long-term retention and growth.
  • •Support and manage customers with unique Starlink product needs across various industries, defining and streamlining scalable processes for custom solutions.
  • •Deliver excellent customer service by efficiently acknowledging and resolving issues while building relationships to manage requirements and expectations.
  • •Collect, communicate, and champion customer feedback internally to influence programmatic and technical development needed to maintain and grow enterprise revenue.
  • •Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying readiness levels, requirements, schedules, and risks.
Travel: Low travel

Pay and Benefits

Salary: USD 115,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDental401kParental LeaveLife InsuranceDisability InsurancePaid Leave

Key Requirements

  • •Bachelor's degree; OR high school diploma/equivalency with 10+ years of professional business development, operations, engineering, or account management experience.
  • •3+ years of consulting or project management experience.
  • •3+ years of experience in a customer-facing role.
  • •Ability to read contract documents and discern requirements and deliverables.
  • •Availability to work extended hours and/or weekends as needed for critical milestones or operations shifts.
Experience:3+ yearsCustomer-facing
Education:Bachelor's
Skills:Problem-solvingCommunicationPresentationEmpathyActive listening
Languages:English
Tech Stack:StarlinkTelecommunicationsSatellitesGround networkUser terminals

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
Glassdoor
Glassdoor: 4.2
WebsiteLinkedIn