Customer Service Representative Jr

Avery Dennison
Querétaro
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: high_schoolSkills: ["Communication","Data entry","Organizational skills","Attention to detail","Prioritization"]

Own customer accounts end to end, including order processing, follow-up, pricing integrity, and on-time delivery. Process client invoices, coordinate with carriers and customs, and compile required customs documentation. Handle driver calls related to shipments, complete accurate shipment data entry using company systems, and support day-to-day team operations by prioritizing issues and resolving problems. Coordinate carrier release by submitting documents and freight payments.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Avery Dennison
Avery Dennison
1 year ago

Customer Service Representative Jr

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own customer accounts end to end, including order processing, follow-up, pricing integrity, and on-time delivery. Process client invoices, coordinate with carriers and customs, and compile required customs documentation. Handle driver calls related to shipments, complete accurate shipment data entry using company systems, and support day-to-day team operations by prioritizing issues and resolving problems. Coordinate carrier release by submitting documents and freight payments.
Location: Querétaro
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage customer accounts covering order processing, follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
  • •Process client invoices and maintain relationships with clients, carriers, and customs.
  • •Respond to drivers’ calls related to shipments and compile/review required customs documentation.
  • •Use documents, work standards, and system technology to complete precise shipment data entry.
  • •Coordinate carrier release by submitting required documents and freight payments; support day-to-day operations by setting priorities and solving problems.

Key Requirements

  • •High school diploma or equivalent; bachelor’s degree is a plus.
  • •0–2 years of customer service or related experience is a plus.
  • •Good written, verbal, and telephone communication skills.
  • •Good data entry and organizational skills, with strong attention to detail and follow-up.
  • •Understanding of applicable computer systems, including Microsoft Office, Lotus Notes, and function-specific software.
Education:High School
Skills:CommunicationData entryOrganizational skillsAttention to detailPrioritization
Languages:SpanishEnglish
Tech Stack:Microsoft OfficeLotus Notes

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn