Stripe

2 months ago

Product Lead, Support Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Product leadership role focused on shaping the future of Stripe’s Support Experience through a multi-year strategy and AI-enabled solutions. Lead a global PM team, drive high-impact initiatives across operations, and partner with AI teams to deliver a world-class, scalable support experience for Stripe’s customers and users.

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Own and drive the product roadmap for the future of conversational AI and human support at Stripe.
•Shape strategy, steer product requirements, and hold a high bar for the execution of high impact initiatives that impact key segments and top customers.
•Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively.
•Build strong relationships with senior leaders across Operations to continually uplevel our human support functions.
•Grow and coach a global team of PMs in building systems and platforms for conversational and human agents.

Key Requirements

•8+ years as a product manager
•3+ years of managing product managers
•Deep user empathy and a high bar for user experience
•Experience developing a multi-year vision, strategy and roadmap for large scale products
•Experience hiring, managing, and building high performing customer-focused Product Management teams in multiple continents

Experience:8+ yearsFintechPaymentsSaaS

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:AIConversational AIProduct managementCross-functional leadership

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

2 months ago

Product Lead, Support Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Own and drive the product roadmap for the future of conversational AI and human support at Stripe.
•Shape strategy, steer product requirements, and hold a high bar for the execution of high impact initiatives that impact key segments and top customers.
•Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively.
•Build strong relationships with senior leaders across Operations to continually uplevel our human support functions.
•Grow and coach a global team of PMs in building systems and platforms for conversational and human agents.

Key Requirements

•8+ years as a product manager
•3+ years of managing product managers
•Deep user empathy and a high bar for user experience
•Experience developing a multi-year vision, strategy and roadmap for large scale products
•Experience hiring, managing, and building high performing customer-focused Product Management teams in multiple continents

Experience:8+ yearsFintechPaymentsSaaS

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:AIConversational AIProduct managementCross-functional leadership

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor