Product Lead, Support Experience

Stripe
Seattle
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 8+ yearsSkills: ["Communication","Leadership","Problem-solving"]

Product leadership role focused on shaping the future of Stripe’s Support Experience through a multi-year strategy and AI-enabled solutions. Lead a global PM team, drive high-impact initiatives across operations, and partner with AI teams to deliver a world-class, scalable support experience for Stripe’s customers and users.

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Stripe
Stripe
3 months ago

Product Lead, Support Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Product leadership role focused on shaping the future of Stripe’s Support Experience through a multi-year strategy and AI-enabled solutions. Lead a global PM team, drive high-impact initiatives across operations, and partner with AI teams to deliver a world-class, scalable support experience for Stripe’s customers and users.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Own and drive the product roadmap for the future of conversational AI and human support at Stripe.
  • •Shape strategy, steer product requirements, and hold a high bar for the execution of high impact initiatives that impact key segments and top customers.
  • •Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively.
  • •Build strong relationships with senior leaders across Operations to continually uplevel our human support functions.
  • •Grow and coach a global team of PMs in building systems and platforms for conversational and human agents.

Key Requirements

  • •8+ years as a product manager
  • •3+ years of managing product managers
  • •Deep user empathy and a high bar for user experience
  • •Experience developing a multi-year vision, strategy and roadmap for large scale products
  • •Experience hiring, managing, and building high performing customer-focused Product Management teams in multiple continents
Experience:8+ yearsFintechPaymentsSaaS
Skills:CommunicationLeadershipProblem-solving
Languages:English
Tech Stack:AIConversational AIProduct managementCross-functional leadership

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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