Customer Support

Texas Instruments
Shanghai
Full timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Problem-solving","Attention to detail","Independence","Teamwork"]

Serve as a Customer Support Representative in TI’s Customer Support Center, turning customer challenges into resolution and success. Collaborate with cross-functional teams to handle complex issues, using internal tools to respond to inquiries and document interactions. Improve operational processes and customer experience by leveraging data, maintaining support metrics, and proactively resolving discrepancies between customer and TI information.

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FursaFursa
Texas Instruments
Texas Instruments
1 week ago

Customer Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as a Customer Support Representative in TI’s Customer Support Center, turning customer challenges into resolution and success. Collaborate with cross-functional teams to handle complex issues, using internal tools to respond to inquiries and document interactions. Improve operational processes and customer experience by leveraging data, maintaining support metrics, and proactively resolving discrepancies between customer and TI information.
Location: Shanghai
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries and turn customer challenges into resolution and success stories.
  • •Collaborate with cross-functional teams to tackle complex customer issues.
  • •Use internal systems to document customer interactions and maintain operational success metrics.
  • •Leverage data to address customer problems and support operational performance.
  • •Proactively resolve data discrepancies between TI and customers.

Key Requirements

  • •Bachelor’s degree (or above) with 1 year of work experience in a call center or customer support environment.
  • •Proficient written expression in English; good oral expression preferred.
  • •Ability to communicate in Japanese or Korean (preferred/optional based on the posting).
  • •Strong attention to detail and pride in accurate work.
  • •Experience in customer service is a plus.
Experience:1+ years
Education:Associate's
Skills:CommunicationProblem-solvingAttention to detailIndependenceTeamwork
Languages:EnglishJapaneseKorean
Tech Stack:Microsoft ExcelFiltersFormulasPivot tablesEmailTicketing systemsCRM

Company Brief

Texas Instruments
Designs and manufactures semiconductors and analog chips used in industrial, automotive, personal electronics, communications, and enterprise systems. It is one of the world’s largest semiconductor companies, with a broad portfolio of embedded processing and power products.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1930
WebsiteLinkedIn